Sales & Retention Campaigns Lead - Hybrid

Currys plc

Greater London

Hybrid

GBP 65,000 - 80,000

Full time

4 days ago

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Benefits offered by this job

25 days annual leave

Private Medical Insurance

Life Assurance

Tech discounts

Hybrid working

Job summary

Currys plc’s iD Mobile, Waterloo, seeks an experienced Sales and Retention Manager to drive campaigns across Concentrix SA and Loughborough teams. You’ll set targets, brief campaigns, monitor KPIs, and turn frontline insights into action. Hybrid UK role, travel to South Africa and Loughborough as required.

Join a fast-growing mobile brand within Europe’s leading electronics retailer, with strong benefits and a commitment to inclusion.

Qualifications

Sales and retention performance management within a contact centre environment.
Experience with outsourced contact centre partners.
Proven ability to drive conversion and hit sales/retention targets.
Strong numerical and analytical skills with performance data.
Understanding of contact centre KPIs across inbound/outbound.

Responsibilities

Manage day-to-day performance of sales and retention campaigns across Concentrix SA and Loughborough teams against targets.
Brief campaigns to operations with clear deliverables and commercial rationale.
Convert outbound lists into actionable activity and track coverage and conversions.
Set and monitor KPIs and report performance to stakeholders.
Implement improvements with quality, training, and planning teams.
Ensure knowledge, processes, and policies are accurate across sites.
Identify opportunities from teams and data and feed back into CRM and planning.
Support project delivery and travel to South Africa and Loughborough as required.