Sales Quality & Enablement Specialist

JLA Group; Ripponden; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Life assurance

Company pension

On-site gym

Cycle to work

Employee discounts

Refer a Friend bonus

Job summary

JLA is seeking a Quality & Sales Enablement Specialist to boost sales performance by applying QA insights to coaching and continuous improvement across the sales function. You’ll support call quality, handle customer queries, conduct due diligence checks, and work with sales leaders to deliver live audit status while promoting a strong compliance culture.

You’ll maintain quality scorecards and performance reports, analyse data for trends, and provide clear feedback to colleagues.

Qualifications

• Experience conducting audits, reviews, or quality assessments in a sales or contact centre context.
• Ability to analyse data, identify trends and translate insights into actions.
• Experience engaging with managers and stakeholders to drive improvements.
• Proficient with Microsoft 365 apps and CRM navigation; familiarity with Power BI is a plus.

Responsibilities

• Audit customer interactions against quality frameworks and maintain scorecards.
• Provide constructive feedback to sales colleagues and management teams.
• Support onboarding and capability development of sales teams.
• Collaborate with Sales Managers, Training Teams and operations to sustain quality initiatives.
• Produce regular quality and sales insight reports and track improvement outcomes.

Skills

Quality assurance

Data analysis

Stakeholder management

Coaching

CRM navigation

Microsoft Excel

Power BI

Sales support

Education

Experience in QA or sales enablement

Tools

Power BI

Microsoft Excel

SharePoint

Job description

JLA is seeking a Quality & Sales Enablement Specialist to boost sales performance by applying QA insights to coaching and continuous improvement across the sales function. You’ll support call quality, handle customer queries, conduct due diligence checks, and work with sales leaders to deliver live audit status while promoting a strong compliance culture.

You’ll maintain quality scorecards and performance reports, analyse data for trends, and provide clear feedback to colleagues.