Sales Quality Analyst

Brown & Brown UK; Bournemouth; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the insurance sector is seeking a Sales Quality Analyst to enhance compliance and performance standards. You will play a crucial role in monitoring advisor processes, ensuring customer satisfaction, and developing training programs. The position offers the flexibility of hybrid working and opportunities for professional growth.

Benefits

Pension

Group Life Assurance

Private Medical Insurance

Flexible options post-probation

Opportunity to study for professional qualifications

Qualifications

• Previous experience in compliance, call monitoring, or sales quality analysis, preferably within insurance.

Responsibilities

• Monitoring and assessing advisers through file checks and call listening.
• Providing feedback and training as needed.
• Compiling and presenting reports to the Compliance Manager.

Skills

Compliance

Call Monitoring

Sales Quality Analysis

Job description

Built on meritocracy, our unique company culture rewards self-starters and those committed to doing what is best for our customers.

Sales Quality Analyst

Location: Bournemouth (Remote working available if desired)

Package: £Negotiable + Benefits

Brown & Brown Employee Benefits are looking to recruit a Sales Quality Analyst to join our Compliance team.

The main function of the role is to complete, record, and provide feedback to advisers regarding file reviews. You will work closely with the sales team to ensure their processes meet requirements and deliver good customer outcomes.

You will also assist with monitoring employees’ adherence to training & competency requirements, provide detailed management information to the Compliance & Conduct Manager, and feedback performance to advisers.

The Rewards

• A friendly office environment focused on learning and development, with a team dedicated to client care.
• A negotiable basic salary + Bonus, with benefits such as Pension, Group Life Assurance, Private Medical Insurance, and flexible options post-probation.
• Hybrid working options are available.
• Opportunity to study for professional qualifications, including funding, after probation.

Duties Will Include

• Monitoring and assessing advisers through file checks and call listening, identifying training needs.
• Providing feedback and training as needed.
• Supporting the T&C scheme in collaboration with the Compliance team.
• Monitoring and reporting on the results of the PCH T&C scheme.
• Ensuring customer fair treatment and acting in their best interests at all times.
• Compiling and presenting reports, MI, and statistics to the Compliance & Conduct Manager.
• Keeping the Compliance & Conduct Manager informed about compliance performance.
• Providing clear, objective feedback, recognizing achievements, and suggesting improvements.
• Maintaining detailed records.

Previous experience in compliance, call monitoring, or sales quality analysis, preferably within insurance, is required.

For more information, please apply online or contact Dan Hurley.

We are an Equal Opportunity Employer and value diversity in our team and applicants.