Sales Quality Analyst (PMI)

Brown & Brown (Previously Premier Choice Healthcare); Bournemouth; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the insurance sector is looking for a Sales Quality Analyst to join their Compliance team in Bournemouth. The role involves monitoring file reviews, providing feedback to advisers, and ensuring adherence to training standards. With opportunities for professional development and a supportive work environment, this position offers a competitive salary and flexible working arrangements.

Benefits

Negotiable salary plus bonus

Pension and Group Life Assurance

Private Medical Insurance

Flexible working options post-probation

Funding for qualifications post-probation

Qualifications

• Previous experience in compliance, call monitoring, or sales quality analysis, preferably within insurance.

Responsibilities

• Monitoring and assessing advisers through file checks and call listening.
• Providing feedback and training as necessary.
• Compiling and presenting reports to the Compliance & Conduct Manager.

Skills

Compliance

Call Monitoring

Sales Quality Analysis

Job description

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Senior Talent Acquisition Consultant at Brown & Brown Europe

Sales Quality Analyst (PMI)

Location: Bournemouth (Remote working available if desired)

Brown & Brown Employee Benefits are eagerly looking to recruit a Sales Quality Analyst to join our Compliance team.

The main function of the role is to complete, record, and provide feedback to advisers regarding file reviews. You will work closely with the sales team to ensure their processes meet requirements and deliver good customer outcomes.

In addition to reviewing files, in accordance with the PCH T&C scheme, you will assist in monitoring employees’ adherence to required training & competency standards, provide detailed management information to the Compliance & Conduct Manager, and feedback performance to advisers.

The Rewards:

• A welcoming office environment conducive to learning and development, with a friendly team dedicated to client care.
• A negotiable basic salary plus bonus and standard benefits such as Pension, Group Life Assurance, Private Medical Insurance, with flexible options post-probation.
• Hybrid working arrangements available if desired.
• Opportunity for professional development, including funding for qualifications post-probation.

Duties will include:

• Monitoring and assessing advisers through file checks and call listening, identifying training needs.
• Providing feedback and training as necessary.
• Supporting the T&C scheme within the Compliance team.
• Monitoring and reporting on the results of the PCH T&C scheme.
• Ensuring customer fair treatment and acting in their best interests at all times.
• Compiling and presenting reports, MI, and statistics to the Compliance & Conduct Manager within deadlines.
• Keeping the Compliance & Conduct Manager informed on compliance performance issues.
• Providing clear, objective feedback, recognizing achievements, and suggesting improvements.
• Maintaining detailed records.

Previous experience in compliance, call monitoring, or sales quality analysis, preferably within insurance, is required.

For more information, please apply online or contact Dan Hurley.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Analyst and Sales

Industries

• Insurance

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Bournemouth, England, United Kingdom 1 week ago