Sales Professional and Customer support

MJP Electrical Group LTD; Bristol; Hybrid; GBP 30,000 - 40,000; Part time

Job summary

A dynamic electrical services company in Bristol is seeking proactive sales professionals to join their growing team. This role is vital in converting inquiries and scheduling engineering jobs, ensuring exceptional customer service. With flexible working patterns and a focus on career advancement, this opportunity offers a chance to make a significant impact in a thriving business. Join a company that values empathy, honesty, and professionalism, and be part of a team dedicated to enhancing lives through outstanding electrical services.

Benefits

Career Advancement Opportunities

Pension Scheme

Gym Membership

Team Events

20 Days Holiday Plus Bank Holidays

Free Parking

Medical Insurance

Qualifications

• Proven sales success and experience in electrical services preferred.
• Highly organized, motivated, and goal-oriented with excellent communication.

Responsibilities

• Support management in implementing the company's vision and delivering services.
• Handle incoming calls and inquiries, guiding customers on suitable services.

Skills

Sales Experience

Customer Focus

Excellent Communication Skills

CRM Competence

Ability to Multitask

Tools

Service M8

Job description

Join Our Growing Team

MJP Electrical Services Ltd is a dynamic and fast-growing electrical company based in Bristol, known for excellence. We are expanding and focused on delivering outstanding customer service. If you want to make a significant impact in a thriving business, this is the opportunity for you.

Role Overview:

We seek sales professionals with a proven track record, highly organized, proactive, and customer-focused. Your role will be crucial in converting sales inquiries and scheduling engineering jobs to support our operations and growth.

Vision: Enhancing lives through outstanding electrical services.

Flexible Working Patterns: We are looking for teams to cover 7 days, 8 AM to 8 PM. Options include PT or FT, Office, Hybrid, or Remote. Core hours are 10-2 pm, Monday to Friday, for part-time roles.

Key Responsibilities:

1. Support management in implementing the company's vision and delivering exceptional services.
2. Collaborate within high-performing teams.
3. Develop and deliver services meeting world-class standards.
4. Contribute positively to the company's vision, mission, and strategy.
5. Drive change, communication, continuous improvement, and team motivation.
6. Review and optimize working standards for efficiency.

Specific Roles:

1. Handle incoming calls and inquiries promptly, providing value.
2. Guide customers on suitable services.
3. Gather feedback via outbound calls post-project.
4. Respond swiftly to email inquiries, including from Check-a-trade and Google.
5. Update customers on job statuses.
6. Log inquiries and requests in company systems.
7. Schedule jobs and prepare weekly engineer schedules.
8. Collaborate with engineers to ensure outstanding service.
9. Onboard new staff and ensure feedback questionnaires are completed.

Generic Roles:

1. Represent the company externally as needed.
2. Meet or exceed performance targets.
3. Comply with company policies, including GDPR and H&S.
4. Uphold company values and standards.
5. Pursue personal development and assess performance.
6. Perform additional duties aligned with key responsibilities.

Core Values:

We prioritize clients and aim to enhance lives through our mission, guided by:

• Empathy
• Honesty
• Trust
• Professionalism

Requirements:

• Sales experience
• Experience in electrical services preferred but not essential
• Proven success in sales
• CRM and marketing system competence
• Knowledge of Service M8 preferred but training provided
• Systematic, motivated, goal-oriented, highly organized
• Excellent communication skills
• Ability to handle pressure and multitask
• Proactive, customer-focused, detail-oriented
• Resilient and calm under challenging situations

Benefits:

What we offer:

• Salary £30,000-£40,000 PT pro rata
• Career advancement opportunities
• Pension scheme
• Wellbeing initiatives, gym membership
• Team events and social activities
• 20 days holiday plus bank holidays (pro-rata)

Additional Information:

• Free parking, medical insurance
• Commission and performance incentives in development