Sales Expert and Customer support (Remote out of hours incentive)

Join Our Growing Team

MJP Electrical Services Ltd is a dynamic and fast-growing electrical company based in Bristol, renowned for excellence. We are expanding our team while maintaining our commitment to outstanding customer service. This is a great opportunity to make a significant impact in a thriving business.

Role Overview:

We are seeking highly organized, proactive sales representatives focused on customer service. Your role will be crucial for operational efficiency and scalability, involving converting sales inquiries and scheduling engineering jobs.

Vision

Enhancing lives through outstanding electrical services.

Flexible Working Patterns

We require teams to cover 7 days, 8 AM to 8 PM. Options include Office, Hybrid, or Remote working. Core hours are 10-2pm, Monday to Friday, for part-time availability.

Key Responsibilities

• Support management in implementing the company's vision and delivering exceptional services.
• Collaborate within high-performing teams.
• Contribute to proactive development and service delivery meeting high standards.
• Impact the company's vision, mission, and operational strategy positively.
• Drive change, communication, continuous improvement, and team motivation.
• Review, enhance, and optimize working standards for efficiency.

Specific Roles

• Handle incoming calls and inquiries promptly and courteously.
• Guide customers on suitable services.
• Conduct outbound calls for feedback post-project.
• Respond swiftly to email inquiries, including from Check-a-trade and Google.
• Update customers on job statuses.
• Log inquiries and service requests accurately.
• Schedule jobs and organize weekly engineer schedules.
• Collaborate with engineers to ensure outstanding service.
• Onboard new staff effectively.
• Ensure feedback questionnaires are completed in real-time.

Generic Roles

• Represent the company externally as needed.
• Meet or exceed performance targets and KPIs.
• Comply with company policies on equality, diversity, GDPR, and health & safety.
• Uphold company values and standards.
• Pursue personal development and team performance assessment.
• Perform additional duties as directed.

Core Values

Our mission is to enhance lives by adhering to our core values:

• Empathy
• Honesty
• Trust
• Professionalism

Requirements

• Sales experience
• Systematic approach
• Motivated, goal-oriented, highly organized
• Excellent communication skills
• Ability to handle pressure and multitask
• Proactive, customer-focused
• Detail-oriented with an improvement mindset
• Resilient in challenging situations

Benefits

What We Offer:

• Salary of £30,000, PT pro rata based on experience
• Career advancement opportunities
• Pension scheme
• Wellbeing initiatives and gym membership
• Team fun days and social events
• 20 days holiday plus bank holidays (pro-rata)

Additional Information

• Free on-site parking and medical insurance
• Performance incentives and commission in development