Sales Performance Coach

Escode; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Escode, a leader in software escrow solutions, is seeking a Sales Performance Coach to enhance sales performance across teams in the UK and US. This vital role focuses on coaching, quality assurance, and developing new talent, ensuring effective sales strategies and improved customer interactions. Candidates should have experience in sales coaching, possess excellent communication skills, and be capable of motivating and guiding both new hires and existing sales staff.

Qualifications

• Proven experience in sales coaching or training.
• Strong understanding of sales processes and techniques.
• Ability to engage and deliver training sessions effectively.

Responsibilities

• Monitor and evaluate sales interactions for quality assurance.
• Deliver tailored coaching to improve sales techniques.
• Lead training sessions for new graduate talent.

Skills

Sales Coaching

Quality Assurance

Communication Skills

Job description

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Direct message the job poster from Escode, Part of NCC Group

Location: Manchester (Hybrid)

About the job

Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world’s best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.

With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognizing the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability. Learn more about Escode: https://www.escode.com/

About the role

We are seeking a dedicated and dynamic Sales Performance Coach to support our sales teams in the US and UK. The successful candidate will play a crucial role in driving sales performance, improving the quality of customer interactions, and supporting the development of new talent through our graduate scheme. This role combines quality assurance, sales coaching, and performance enhancement to elevate the effectiveness and impact of our salesforce.

Key Responsibilities

Quality Assurance (QA):

• Monitor and evaluate sales calls and customer interactions to ensure adherence to training, brand messaging, and best practices.
• Provide detailed feedback to sales representatives and managers to identify strengths, development areas, and training needs.
• Collaborate with the Sales Training Manager to adapt training content based on QA insights.

Sales Coaching:

• Deliver tailored coaching sessions to improve sales techniques, objection handling, value-based selling, and communication skills.
• Support managers in developing their coaching capabilities, ensuring consistent and effective coaching practices.
• Work with sales leadership to identify and address performance gaps through targeted coaching interventions.

Graduate Scheme Support:

• Lead and facilitate training sessions for the graduate scheme, ensuring the effective onboarding, development, and integration of new talent.
• Design and implement structured coaching plans to accelerate graduates' progression and success.
• Act as a mentor and role model, providing ongoing support and guidance to graduates.

Induction Training:

• Support the Sales Training Manager in delivering induction training for all new hires outside of the graduate scheme.

Ensure a consistent onboarding experience that reinforces best practices, processes, and company standards.

Driving Sales Performance:

• Design, implement, and manage sales incentive schemes to motivate and drive performance.
• Collaborate with sales leadership to align incentive programs with business objectives and market conditions.
• Use data-driven insights to assess the effectiveness of incentive schemes and recommend improvements.

Functional and technical skills:

• Proven experience in sales coaching, sales training, or a similar performance-focused role.
• Strong understanding of sales processes, consultative selling, and value-based selling techniques, (MEDDPICC would be desirable)
• Experience conducting quality assurance evaluations and providing feedback.
• Ability to deliver engaging training sessions, both in-person and virtually.
• Experience supporting or leading graduate training programs is highly desirable.
• Excellent communication and interpersonal skills, with the ability to build trust and influence at all levels.

About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. If you do not want us to retain your details, please email [e-mail]. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. https://www.nccgroupplc.com/media/mjhmbcmj/candidate-privacy-notice-261023.pdf

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Training and Sales

• Industries

  IT Services and IT Consulting

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