Sales Operator

TN United Kingdom; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Sales Operator to join their dynamic Europa team. This role is pivotal in managing customer relationships, ensuring service levels are met, and providing timely updates. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to thrive under pressure. With a friendly team environment and opportunities for growth, this position offers a chance to make a significant impact in a rapidly growing global organization. Join a company that values work/life balance and employee wellbeing.

Benefits

Laptop provided

25 days annual leave

Pension benefits

Employee wellbeing programme

Cycle-to-work scheme

Enhanced parental leave

Charity awards

Long service awards

Qualifications

• Strong, confident personality with a passion for customer service.
• Experience in managing customer relationships and communication.

Responsibilities

• Be the first point of contact for assigned customer portfolio.
• Manage the customer service cycle and ensure compliance with customs requirements.
• Proactively engage with customers to generate income.

Skills

Customer Service

Time Management

Communication Skills

Microsoft Office

Problem Solving

Attention to Detail

Job description

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To build, manage, and maintain relationships with Customers as directed by the Road Account Manager. Manage the day-to-day operations of the customers in your portfolio, ensuring agreed service levels and financial targets are met.

This is where you come in:

We are currently looking for a Sales Operator to join our Europa team. You will need a good telephone manner, ideally come from a customer service position, and be able to proactively deal with situations and problem solve.

Our Ideal Person:

• A strong, confident, and eager-to-learn personality.
• Experience in Microsoft Office.
• Attention to detail with a passion for customer service is critical to this role.
• Time management skills are essential, as are communication (phone and written) skills.
• The ability to prioritize and work under pressure is also necessary.

In this role, you will:

• Be the first point of contact for all matters related to your assigned portfolio of customers.
• Work with key internal stakeholders such as operations and customs supervisors to obtain delivery status updates for your customers in a timely manner.
• Communicate updates to customers via phone or email.
• Manage the customer service cycle from start to finish, ensuring key information for quotes and consignment processing complies with HMRC customs requirements for your Road Account Managers.
• Provide a variety of quotes to best serve customer requirements in an ever-changing scenario.
• Ensure credit limits are managed appropriately, and payments and debts are recovered.
• Verify that commodity codes and invoices are correct and processed for dispatch.
• Rectify problematic tasks promptly.
• Proactively engage with existing customers to generate income.
• Respond promptly to customer problems or concerns within the required turnaround time.
• Follow our company values, referred to as ‘Our Approach to Business’.

What you can expect from us:

• Working with a friendly team that loves to have fun!
• Laptop provided.
• 25 days of annual leave, plus UK bank holidays and annual leave by back scheme.
• Bereavement leave and sick pay.
• Pension and Death in Service benefits.
• Enhanced maternity, paternity, and adoption pay.
• Employee wellbeing programme and cycle-to-work scheme (after 3 months).
• Refer a Friend scheme (earn up to £).
• The opportunity to develop and progress within a rapidly growing global organization.
• A culture promoting excellent work/life balance.
• Charity 50-50 and long service awards.

Note: Due to high application volume, we may not respond to all applicants. If you do not hear within 5 working days, you may not be progressing further. We will keep your details for future roles unless you request otherwise. Contact us if you'd prefer us not to keep your details.

Europa Worldwide Group does not accept agency CV submissions unless specifically requested by our internal recruitment team. Please do not submit speculative CVs directly to employees, hiring managers, or branches. We are not responsible for fees related to unsolicited CVs.