Sales Operations Specialist

Smart Communications.; United Kingdom; Hybrid; USD 19,000 - 24,000; Full time

Job summary

An established industry player is seeking a Sales Operations Specialist to enhance their sales processes. This role demands a highly organized individual who thrives in a fast-paced environment and is passionate about data analysis. You'll work closely with senior stakeholders and various teams to ensure the smooth running of sales operations. Your insights will drive decision-making and improve efficiency. Join a dynamic team that values collaboration and innovation, and contribute to meaningful customer conversations with cutting-edge technology. If you're ready to make a difference, this role is for you!

Benefits

Extensive health insurance

Income protection

Life assurance

Subsidised gym membership

Pension contribution

25 days holiday plus birthday off

Flexible working environment

Free beverages

Fresh fruit

Qualifications

• 5+ years in sales operations or revenue operations.
• Advanced understanding of Salesforce and BI tools.
• Experience in creating sales training materials.

Responsibilities

• Develop and track adherence to sales processes.
• Ensure Salesforce is up to date and report metrics.
• Collaborate with teams to improve data quality.

Skills

Sales Operations

Salesforce

Data Analysis

SaaS Sales

Process Improvement

Education

Bachelor's Degree

Tools

Salesforce

Tableau

Excel

PowerBI

Job description

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We are looking for a highly-organized, enthusiastic Sales Operations Specialist who shows initiative and confidence dealing with senior stakeholders and colleagues. This exciting opportunity requires a team player who maintains the smooth running of all Sales Operations processes while interacting with the Sales, Sales Management, Commercial, Marketing, Technology and CRM functions. You must have passion for producing and dissecting variety of data to provide key insights and meaningful analysis to sales and corporate functions. You’ll need to be able to assimilate information fast, research and propose solutions to business problems. If you love working in a fast-paced, sales-centric environment where you can learn by doing and challenge yourself to deliver exceptional results then this is the role for you.

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMMTM, forms transformation capabilities made possible by SmartIQTM and the trade documentation expertise of SmartDXTM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com.

The responsibilities of the role include:

• Work closely with the extended Sales & Commercial Operations team, Chief Revenue Officer and other members of Sales Leadership team to develop and track adherence of our sales process and strategy
• Ensure Salesforce is up to date and appropriate reporting and processes are in place for tracking opportunity progress
• Track and report Salesforce opportunity and pipeline metrics hygiene and work with frontline Sales team to update/improve data quality as and when needed
• Take ownership of sales pipeline, forecast and performance reporting as well as operational and ad-hoc sales reporting
• Collaborate with Salesforce Admins to build new process flows, introduce new features, simplify/update old processes.
• Introduce new Salesforce capabilities around data retention, reporting, forecasting, revenue accounting and other automation and process improvement projects
• Drive Salesforce CPQ usage and adoption. Build new functionalities and/or enable new features in CPQ. Support Commercial & Order Management team with their queries around CPQ and provide backup as and when necessary. Lead or co-deliver more detailed 121 training to Sales. Be a CPQ SME!
• Collaborate with Ops Leadership team and Marketing Ops in maintaining and updating MDM processes
• Execute new territory planning changes in Salesforce to support Sales GTM strategy
• Learn, develop and manage new advanced reporting and analytics capabilities (e.g. Advanced Excel, Tableau, Quicksight, PowerBI)
• Collaborate with wider business functions to identify data reporting needs and deliver shared solutions
• Support sales order processing and collaborate with Order Management Ops team
• Work closely with Sales Enablement team in identifying training needs and provide user training about new operational processes, tools and best practices

What we’re looking for:

Must have skills/experience:

At Smart Communications we take pride in hiring smart people who are capable of diagnosing problems, rolling up their sleeves and executing their responsibilities with a high degree of personal integrity.

We are looking for a self-motivated, driven individual who takes the initiative and gets things done with the following key skills and experience:-

• 5 or more years of experience in sales operations, revenue operations or similar business function
• Good understanding of SaaS software sales, solution selling processes and methodologies
• Advanced understanding of Salesforce eco system (Sales Cloud, Revenue Cloud, Data Cloud, Slack, Tableau, etc). Certifications in Salesforce tech and BI tools is a plus!
• Analytical skills in salesforce, excel and other BI tool with ability to articulate what the data means and create engaging data reports and visualisations from scratch
• Be an advocate of Change with experience in delivering continuous process improvements
• Experienced in creating sales training materials and deliver tools usage and process training to small groups
• A team player who creates positive working relationships
• Extremely well-organised individual with a proven ability to manage conflicting priorities
• Global SaaS / B2B software experience preferred

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
• Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
• Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive.

In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days’ holiday allowance plus an additional day off for your birthday!

Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role has a hybrid setup with occasional work from the office required.

So, if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of protected characteristic.

To learn more about Smart Communications visit: https://www.smartcommunications.com/

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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