Sales Operations Manager (12 Month FTC)

Theartgorgeous; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Administration Manager to oversee the management of a dedicated team in London. This role involves ensuring smooth operations of the Views app, addressing technical challenges, and coordinating with various departments to enhance sales processes. You will lead the sales administration team, focusing on performance management, recruitment, and mentorship, while also participating in strategic meetings. If you're passionate about driving digital transformation and improving team efficiency, this is an exciting opportunity to make a significant impact in a vibrant work environment.

Qualifications

• Proven experience in managing sales administration teams.
• Strong communication and organizational skills are essential.

Responsibilities

• Oversee management of the Views app and address technical issues.
• Lead recruitment and performance reviews for the admin team.

Skills

Team Management

Sales Administration

Communication Skills

Project Management

Technical Problem Solving

Education

Bachelor's Degree

Relevant Certifications

Tools

deskbird app

Microsoft Office Suite

Job description

Reporting to: Business Director, Europe Sales Management
Working hours: Monday to Friday
10.00am to 6.00pm (additional hours as required)

Responsibilities

• Oversee the management of the Views app:
• Work with app developers to address any technical issues
• Work closely with HR to manage account deactivation and creation
• Monitor collection updates to ensure information is current and works are published to the app before openings and events.
• GE rota and Saturday gallery cover.
• Manage desk allocations and office space bookings for the London sales team using the deskbird app.
• Participate in Sales, Finance, Registrar and HR meetings as required.
• Serve as a Sales business liaison to the project management office, focusing on Sales processes and digital transformation.
• Ad hoc projects

Key Responsibilities Team Management

• Oversee day-to-day management of Sales administration team including:
• Input into and management of yearly objective settings in line with relevant Directors / Associate Directors objectives and expectations of their administrator
• Management of yearly review process and communication regarding final assessment and bonus pay out
• Organising biweekly 1:1 catch-ups with admin team to track and address workload and priorities (as necessary)
• Organising quarterly check ins with relevant selling team to check admin performance
• Arranging and conducting 6 monthly performance reviews to create and track progress against objectives
• Leading recruitment of new starters including reviewing CVs, interviewing, providing training and successful on-boarding
• Managing departures from the team ensuring handovers are completed and contribute to restructuring solutions
• Manage holiday and sickness absences within the team
• Organise and oversee a mentorship structure within the sales administrator team
• Chair weekly London sales admin meetings, providing feedback to senior management re: issues raised
• Chair monthly global admin meetings and organising summer training and refresher sessions.
• Addressing issues related to the London admin team’s processes, escalating unresolved issues to department heads, and maintaining an updated issues log with outcomes communicated to the team.