Sales Operations Manager

TieTalent; Manchester; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Operations Manager to lead a talented team of Sales Development Representatives (SDRs). In this role, you will drive SMB sales growth by motivating your team, managing resources effectively, and ensuring high performance through coaching and development. You'll play a crucial part in recruitment and performance management, fostering a culture of excellence within the team. Join a forward-thinking company that values diversity and innovation, and make a significant impact in a fast-paced environment where your contributions will be recognized and rewarded.

Benefits

Health Benefits

Flexible Work Hours

Professional Development Opportunities

Diversity and Inclusion Programs

Qualifications

• Experience in high velocity sales management roles.
• Proven track record of managing teams of over 10 people.

Responsibilities

• Manage and coach a team of 10-15 SDRs to improve performance.
• Ensure achievement of sales targets through effective resource management.
• Provide accurate management reports to assist in meeting goals.

Skills

Sales Management

Coaching Skills

Planning and Organisation

Communication Skills

Team Management

Job description

The role of the Sales Operations Manager is to manage a team of SDRs and to assist the Head of Department to guide the Small & Medium Business (SMB) Sales Team (Inbound, Outbound, Expansion) to success. You will be responsible for SMB Sales growth by assisting SDRs, driving and motivating successful sales and new business month on month.

Responsibilities

Responsible for the delivery and improvement of the SMB Sales team through management and coaching of a team to provide an excellent onboarding experience

Will directly manage a team of 10-15 with varying levels of expertise

Responsible for recruitment, reward and development of own team

Establish and maintain a performance management framework for the team

You will report to the SMB Head of Sales

What you'll be doing:

Motivate the team to maintain high morale, low absenteeism and turnover

Manage resources and prioritise workloads within the Department to ensure achievement of sales targets

Coach team members through regular 1:1 and bi-annual reviews to identify and address development needs and construct development plans which will build a high-quality team

Monitor team performance and output through use and analysis of performance and quality data, to set or adjust targets and measure success against them, and raise the standards in the team

Ensure quality staff are recruited into the department by interviewing and other recruitment tools together with HR

Collaborate with Learning and Development to ensure content of training materials and programmes is of maximum value to staff

Represent the SMB Sales team and department on Projects and other ad hoc assignments to ensure SMB Sales needs are represented

Provide accurate management information reports within deadlines to assist management and other departments in meeting their goals

Research and answer complex complaints referred from our SDRs, identifying the causes and taking appropriate action to deliver outstanding customer service

Relevant briefings communicated to staff to ensure Company plans and procedural changes are cascaded and understood

Work with other managers and stakeholders to ensure SDRs receive development and technical support they need

Skills Required

Experience within high velocity sales management role

Excellent planning and organisational skills

Excellent communication, coaching and feedback skills

Experience within a Sales management environment at a supervisory level

Proven track record of managing teams of over 10 people

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space