Sales Operations Manager

Adecco; Greater London; On-site; GBP 60,000 - 93,000; Full time

Job summary

Adecco Group UK & Ireland is seeking a Sales Operations Manager to lead and optimise the Sales Operations team in London. The role supports the sales process from lead to close, driving efficiency, reporting, and governance across CRM, pricing, and quotes.

The ideal candidate will have a degree, CRM experience, strong data skills, and excellent communication. You will partner with Finance and IT to ensure compliant processes and swift speed to market while building a high-performing,

Qualifications

• Degree in Business, Finance or Economics or equivalent.
• Experience with CRM systems.
• Proficient in MS Office Suite.
• Ability to interpret and utilise complex data.
• Fluency in Business English (written and spoken).
• Strong communicator and collaborator with cross-department experience.
• Detail oriented with strong organisational skills.
• Ability to thrive in a fast-paced, changing environment.
• Strong problem-solving and decision-making abilities.
• Adaptable to evolving company needs.

Responsibilities

• Train and manage the Sales Operations team to support the Sales team throughout the sales cycle.
• Develop and coach the Sales Operations team, providing strategic guidance and career development.
• Lead recruitment efforts to attract and hire top talent; Lead and motivate team members with performance metrics.
• Accountable for the effective use of budget allocated to the Sales Operations team.
• Improve operational efficiency and customer experience by implementing improvements in the sales process.
• Lead high-priority projects, including proposal updates and RFPs for effective communication of the value proposition.
• Ensure GDPR compliance in all processes in collaboration with Legal and Data Privacy.
• Collaborate with cross-functional teams to implement Sales initiatives.
• Oversee CRM implementation and management, ensuring best practices and Salesforce/Conga usage.

Skills

CRM experience

MS Office

Data analysis

Business English

Communication

Organisational skills

Adaptability

Education

Degree in Business/Finance/Economics

Tools

Salesforce

Conga

Job description

Sales Operations Manager

London

Kensington

60k base plus incentive scheme which is total of 33k.

Permanent, full time 9-6

PURPOSE OF THE POSITION

Manage and optimise the Sales Operations team to support the sales team through every stage of the sales process to shorten sales cycles and maximise conversion. Collaborate with the sales team and continuously analyse the sales experience to identify and implement improvements in sales processes, sales systems, tools, support and other opportunities to drive revenue growth and improve sales productivity.

Working closely with internal stakeholders including Finance and IT to accelerate speed to market while ensuring that all processes, documents, and communications are compliant with internal policies and regulatory requirements.

Serve as a subject matter expert on the companies program, sales processes and product terms and support internal stakeholders and the sales team on complex deal structures.

TASKS AND RESPONSIBILITIES

Team Management

Train and manage the Sales Operations team to excel in their role in supporting the Sales team throughout the sales cycle. This includes but is not limited to proposal generation, operational queries, providing flight quotes, improving pipeline management processes and creating reports and dashboards.

Develop and coach the Sales Operations team, providing strategic guidance, tactical support, performance feedback and career development to enhance team productivity and engagement;

Lead recruitment efforts to attract and hire top talent; Lead and motivate team members in their areas of expertise and through performance metrics, driving for a culture of excellence and results;

Accountable for the effective use of budget allocated to the Sales Operations team.

Sales Optimisation

Improve operational efficiency, customer experience and sales productivity by implementing improvements in the sales process, including automation opportunities, resolving obstacles and creating synergies across the sales function;

Lead high-priority projects, including proposal updates and RFPs to facilitate consistent and effective communication of the companies value proposition;

In collaboration with the Legal department and Data Privacy Specialist, ensure Legal and GDPR compliance in all processes;

Collaborate with cross-functional teams to implement Sales initiatives.

Sales Systems Management

Oversee CRM implementation and management, balancing user experience and management visibility requirements;

Ensure compliance and best practices usage of Sales Systems, including Salesforce and Conga;

Work closely with other teams to support the development, implementation and use of technology within the Sales team, address technical issues and integrate systems to improve efficiency of sales processes.

Other duties can be performed subject to being within the same professional career, considered related or functionally linked.

ESSENTIAL QUALIFICATION AND SKILLS

• Degree in Business, Finance or Economics or equivalent
• Experience with CRM
• Proficient in MS Office Suite
• Ability to interpret and utilise complex data
• Fluency in Business English (written and spoken)
• Strong communicator and collaborator with experience in cross department communications
• Detail oriented with strong organisational skills
• Ability to thrive in a fast-paced, changing environment
• Strong problem-solving and decision-making abilities
• Adaptable to evolving company needs

The Adecco Group UK & Ireland is an Equal Opportunities Employer.