Sales & Operations Manager

Retail Human Resources; Greater London; Hybrid; GBP 70,000 - 80,000; Full time

Benefits offered by this job

Discretionary annual bonus

Job summary

Retail Human Resources plc invites a seasoned Senior S&OP Manager to design and implement a European S&OP framework from the ground up. You will partner with the EU Planning Director and senior leaders to embed governance, cadence, KPIs, and robust reporting across Sales, Marketing, Finance, Demand Planning and Supply Chain.

You will lead the rollout across European markets, pilot initially, then scale regionally, influencing senior stakeholders while managing multiple priorities in a

Qualifications

• 8+ years in Supply Chain with S&OP/IBP experience.
• Strong Excel and data management skills.
• Experience leading cross-functional initiatives across Sales, Marketing, Finance, Demand Planning and Supply Chain.
• Fluent English; additional European languages advantageous.

Responsibilities

• Design and implement a European S&OP framework from the ground up.
• Collaborate with EU Planning Director and senior leadership to embed governance, cadence, KPIs and reporting.
• Lead rollout across European markets, piloting before scaling regionally; drive cross-functional accountability.

Skills

S&OP design

Stakeholder management

Project management

Data analysis

Excel

Cross-functional collaboration

English fluency

Change management

Tools

Excel

Job description

Our client is a globally recognised leader in the consumer products industry, creating innovative toys, collectibles, plush products and entertainment merchandise for audiences of all ages. With a portfolio of highly successful owned and licensed brands, the business operates across more than 100 countries and is renowned for its creativity, product innovation and ability to identify emerging trends. As the business continues to grow and evolve, it is embarking on an exciting transformation of its European operating model.

This is a fantastic opportunity for an experienced Senior S&OP Manager to build and implement a European Sales & Operations Planning framework from the ground up. Working closely with the EU Planning Director and senior leadership team, you will take ownership of designing and embedding the S&OP process, establishing governance, operating cadence, KPIs and reporting structures. You will bring together Sales, Marketing, Finance, Demand Planning and Supply Chain to create a single, aligned business plan, drive cross-functional accountability and improve data-led decision-making. You will also lead the implementation and roll-out of the framework across European markets, initially piloting the process before scaling regionally, while championing change and influencing senior stakeholders throughout the transformation.

The successful candidate will bring significant S&OP/S&OP implementation experience, ideally with 8+ years within Supply Chain and a proven track record of building, implementing or significantly transforming regional S&OP or IBP processes. You will be highly analytical, with strong Excel and data management skills, alongside experience developing processes, reporting, KPIs and planning tools. Equally important will be your ability to influence and engage senior stakeholders, manage competing priorities and drive change across multiple functions and markets. Strong project management, communication, diplomacy and emotional intelligence are essential. You will be comfortable operating hands-on in a fast-paced, evolving environment, with the confidence to build structure where little currently exists. Fluent English is essential, with additional European languages advantageous.

The position offers a competitive salary of £70,000–£80,000, plus a discretionary annual bonus based on individual performance. The role is based in Highbury & Islington, with flexible hybrid working arrangements, typically three days in the office and two days working from home for candidates living within 75 minutes, or two office days and three working from home for those travelling from further afield.

Reference: AW – JEJAZSAOP – 01