Sales Operations Executive

TieTalent; Wilmslow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in HR and Health & Safety services is seeking a detail-oriented Sales Operations Executive in Wilmslow. This hybrid role entails reviewing customer calls, managing leads, and ensuring high customer service standards. The position offers training, support, and attractive perks including 25 days holiday and private healthcare.

Benefits

25 Days of Holiday + bank holidays

Birthday Day Off

Extra holiday for post-wedding celebrations

Support for growing families

Private healthcare

Qualifications

• Experience in sales or contact centres is a bonus.
• Confident and professional over the phone.
• Eager to learn and improve continually.

Responsibilities

• Review recorded customer calls for quality assessments.
• Manage inbound lead administration and allocation.
• Handle appointment cancellations and update systems.

Skills

Attention to Detail

Communication

Customer Service

Proactivity

Organizational Skills

Job description

Sales Operations Executive
Location: Wilmslow, Cheshire (Hybrid)
Working Hours: 8:30 am - 5:00 pm

We are Citation. We have been delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Our mission is to revolutionise our colleagues' and clients' experience by employing brilliant people who are experts at what they do and enjoy their work.

The Citation Group is seeking a detail-oriented and proactive Sales Operations Executive to join our fast-paced Contact Centre team. This role offers an opportunity to support our internal finance operations during our international growth.

Key responsibilities include:

1. Review recorded customer calls to assess appointment quality against standards.
2. Share call recordings with colleagues to support training and improvement.
3. Manage inbound lead administration and allocation.
4. Answer inbound customer calls professionally.
5. Handle appointment cancellations and update systems accordingly.

About you:

• Confident, proactive, with a positive attitude.
• Comfortable handling challenges over the phone.
• Great listener with attention to detail.
• Eager to learn and improve.
• Experience in sales or contact centres is a bonus.
• Organised, reliable, and adept with admin tasks.
• Values excellent customer service.
• Effective communicator and team player.

Why join us? If you enjoy keeping things on track behind the scenes and have an eye for detail, this role offers full training, ongoing support, and great benefits. Whether starting out or building on experience, this is a place to grow and make an impact.

Perks include:

• 25 Days of Holiday + bank holidays
• Birthday Day Off
• Extra holiday for post-wedding celebrations
• Support for growing families
• Private healthcare

Join our vibrant team and help us maintain high standards in our operations!