Sales Operations Executive

Citation Ltd; Wilmslow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A growing contact centre team is seeking a detail-oriented Sales Operations Executive to ensure appointment quality and manage inbound leads. This hybrid role offers the chance to thrive in a dynamic environment while collaborating with teams. The ideal candidate demonstrates strong organizational skills and a proactive attitude. Full training and support will be provided along with unique perks like birthday leave and healthcare benefits.

Benefits

25 Days of Holiday + Bank

Birthday Bliss

Post-Wedding Bliss

Growing Families

Healthcare cash plan

Pawternity Leave

Community Days

Qualifications

• Experience in a sales or contact centre background is a bonus.
• Comfortable with administrative tasks.
• Strong listening skills with great attention to detail.

Responsibilities

• Review recorded customer calls to assess quality.
• Manage administration and allocation of inbound leads.
• Answer inbound customer calls professionally.
• Handle appointment cancellations efficiently.

Skills

Organisational skills

Attention to detail

Customer service

Proactive attitude

Job description

Location: Hybrid working, split between office (Wilmslow) and home working

Hours of Work: 8:30am – 5pm

We are Citation. We create an environment where our colleagues can shine. We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years.

The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.

We’re looking for someone with excellent organisational skills, and a collaborative approach to working across teams. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we’d love to hear from you.

The role:

• Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.
• Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.
• Manage the administration and allocation of inbound leads to the appropriate teams or individuals.
• Answer inbound customer calls, providing a professional and helpful first point of contact.
• Handle appointment cancellations efficiently, updating systems and communicating changes as needed.

About you:

• Confident and proactive, with a positive, can-do attitude.
• Quick to pick up the phone and handle challenges head-on.
• Strong listener with great attention to detail.
• Eager to learn and excel.
• Sales or contact centre background is a bonus.
• Organised, reliable, and comfortable with admin tasks.
• Understands the value of great customer service.
• A team player who communicates clearly and works well with others.

If you’re looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes – this could be the perfect role for you!

As our new Call Quality & Support Administrator, you’ll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you’ll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.

In return, you’ll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you’re taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.

Benefits:

• 25 Days of Holiday + Bank: 25 days of holiday, plus bank holidays.
• Birthday Bliss: A day off on your birthday.
• Post-Wedding Bliss: Extra weeks of holiday after your wedding.
• Growing Families: Vouchers and special perks for expectant parents.
• Healthcare cash plan: Private healthcare for your well-being.
• Pawternity Leave: A day off to welcome a new pet.
• Community Days: A day off to volunteer and give back to your community.

We are an equal opportunities employer and welcome applications from all candidates. If you are looking for a new challenge and want to be part of our success story, please apply now.