Sales Operations & Data Coordinator

Cala Group Limited; Bourne End; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

34 days holiday

Private healthcare

Enhanced salary sacrifice pension 5%/

ULEV car scheme

Employee Assistance Programme

Retail discounts

Job summary

Cala Group Limited is seeking a Sales Administrator to provide comprehensive administrative support to the Sales and Marketing team. You will handle reservations, exchanges, and client communications, coordinating handovers and documentation across multiple sites.

The role requires strong organisational skills, attention to detail, and experience with CRM systems like Salesforce. A proactive, collaborative approach will help you manage diverse stakeholders and ensure smooth customer journeys.

Qualifications

• Proven experience in a varied, deadline‑driven administrative or sales support role.
• Strong organisational skills with ability to manage multiple priorities.
• Calm, professional approach when under pressure.
• Excellent written and verbal communication skills.
• Attention to detail; competent PC skills.
• Experience working within the housebuilding industry.
• Experience using Salesforce or similar CRM systems.
• Familiarity with compliance requirements such as AML, ID verification or customer documentation processes.

Responsibilities

• Maintain reservation, exchange and legal completion records.
• Support the administration of referral programmes and other sales initiatives.
• Manage and maintain customer and plot data across internal systems (Salesforce, SiteStream, Spaciable).
• Produce data exports and reports for Sales & Marketing meetings, forecasting and business reporting.
• Maintain trackers for exchanges, completions and customer handovers.
• Coordinate customer handover preparation and materials.
• Manage customer communication platforms and homeowner information systems.
• Set up new developments and sales offices with required operational needs.
• Provide office equipment, stationery, signage and customer-facing materials for sales outlets.
• Liaise with solicitors, estate agents, Part Exchange providers, suppliers and external stakeholders.
• Run and distribute departmental reports and management information.
• Provide general administrative support to the department and wider regional business.

Skills

Organisational skills

Deadline-driven

Communication skills

Attention to detail

Sales support experience

Housebuilding experience

AML familiarity

ID verification

Tools

Salesforce

SiteStream

Spaciable

Microsoft Office

Job description

Cala Group Limited is seeking a Sales Administrator to provide comprehensive administrative support to the Sales and Marketing team. You will handle reservations, exchanges, and client communications, coordinating handovers and documentation across multiple sites.

The role requires strong organisational skills, attention to detail, and experience with CRM systems like Salesforce. A proactive, collaborative approach will help you manage diverse stakeholders and ensure smooth customer journeys.