Sales Operations Coordinator

CALA Homes; Bourne End; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

34 days holiday

Private healthcare

ULEV car scheme

Employee Assistance Programme

Job summary

The Cala Group is a major UK housebuilder and leading provider of desirable new homes across Scotland, the South of England & Midlands. The Sales Administrator role supports the Sales and Marketing team with comprehensive administrative duties across the customer journey, including Part Exchange and Conveyancing, and liaises with internal departments and external suppliers.

Key responsibilities include maintaining records, data management in Salesforce/SiteStream/Spaciable, coordinating

Qualifications

• Proven experience in a varied, deadline-driven administrative or sales support role.
• Strong organisational skills, with the ability to manage multiple priorities and meet tight deadlines.
• Calm, professional approach when working under pressure.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy; competent PC skills, including Microsoft Office packages.
• Experience using Salesforce or similar CRM systems; familiarity with housebuilding industry and compliance processes.

Responsibilities

• Maintain reservation, exchange and legal completion records with accurate customer and plot information.
• Support administration of referral programmes and other sales initiatives.
• Manage and maintain customer and plot data across internal systems (Salesforce, SiteStream, Spaciable); produce reports for meetings and forecasting.
• Maintain trackers and records relating to exchanges, completions and customer handovers.
• Coordinate customer handover preparation and ensure documentation and materials are available.
• Manage customer experience materials, including Home Owner Guides, handover packs and welcome gifts.
• Support setup of customer communication platforms and homeowner information systems.
• Coordinate setup of new developments and sales offices; ensure operational requirements are in place.
• Assist with provision of office equipment, stationery and customer-facing materials.
• Maintain and distribute sales office information and contact details; liaise with internal/external stakeholders.
• Coordinate compliance admin including NHBC documentation, training records and safety checks.
• Provide general administrative support to Sales team and wider regional business.

Skills

Administrative experience

Organisational skills

Calm under pressure

Communication skills

Attention to detail

MS Office

Salesforce

SiteStream

Spaciable

Housebuilding experience

Tools

Salesforce

SiteStream

Spaciable

Job description

The Cala Group is a major UK housebuilder and leading provider of desirable new homes across Scotland, the South of England & Midlands. The Sales Administrator role supports the Sales and Marketing team with comprehensive administrative duties across the customer journey, including Part Exchange and Conveyancing, and liaises with internal departments and external suppliers.

Key responsibilities include maintaining records, data management in Salesforce/SiteStream/Spaciable, coordinating