Sales Operations Coordinator (UK Fintech)

Sphere Digital Recruitment; Greater London; Hybrid; GBP 29,000 - 42,000; Full time

Job summary

Sphere is expanding its small but scaling energy trading team in London and seeks a Sales Support professional to help run the sales office and support revenue generation.

You will back AEs, manage CRM in Salesforce, coordinate campaigns and events, and handle admin, reporting, and office operations. The role requires excellent English, strong Excel skills, and a collaborative mindset to work across teams in a hybrid office environment.

Qualifications

• Experience in a Sales Support role supporting a revenue generating team.
• Experience in a smaller or scaling organisation.
• Salesforce knowledge and ownership to drive adoption.
• Excellent Excel skills and data handling abilities.
• Strong written and verbal English communication.
• Ability to collaborate across all teams within the business.

Responsibilities

• Sales Team Support - Assist AEs with client pitches, post-sales follow-up, and trial logistics.
• Customer Engagement - Collaborate with Trading Solutions to improve interactions and engagement strategies.
• Marketing Coordination - Support campaigns, manage the CRM (Salesforce), and provide collateral.
• Event Preparation - Plan and execute industry events with materials and schedules.
• Administrative Support - Scheduling, data entry, and reporting on sales performance metrics.
• Performance Monitoring - Track sales and customer success indicators and provide insights.
• Performance Management - Create reports and dashboards to track activity and attainment to target.
• General Admin - Produce reports, minute taking, and other duties forExec team.
• Office Management - Liaise with building management and handle office operations.
• Confidential Information - Handle sensitive information securely.

Skills

Sales Support

Salesforce

Excel

Organisational skills

English communication

Job description

We operate in the dynamic world of energy commodities trading, where information and speed are crucial for success. However, data in these markets is often fragmented and opaque, leaving participants with incomplete and poor-quality information….

Here at Sphere (www.onsphere.com), we aim to bring order to this chaos by leveraging our innovative voice and AI technologies, as well as our patented Liquidity Lake, which consolidates all actionable liquidity onto one screen. Enhanced by AI insights and quantitative analytics, our platform is designed to support even the most skilled traders; See more. Win more.

THE OPPORTUNITY

As a small but scaling business, this role has a multi functioned approach to help ensure the effective running of our sales team (and our office!) from an administrative perspective.

This role reports into our Chief Revenue Officer (CRO), supporting a team of three Account Executives (AEs) and two Trading Solutions (TS) Managers, ensuring smooth sales operations, enhancing customer engagement, and driving commercial efficiency.

As a smaller percentage of its time, this role will also pick up some general administrative functionality across the business, with a dotted line into our Exec Team. This will mean getting your sleeves rolled up, helping out with everything from the production of investor reports, through to managing office suppliers and day to day workplace operations.

We operate a hybrid approach to working here at Sphere, and we will expect this role to be in the office for at least four days each week as this role will be the foundation for our Sales Team to be as effective as possible.

KEY RESPONSIBILITIES

• Sales Team Support - Assist AEs with significant client pitches, post-sales follow-up, and managing trial logistics to ensure smooth onboarding and engagement.
• Customer Engagement - Collaborate with Trading Solutions (TS) to improve customer interactions and support ongoing engagement strategies.
• Marketing Coordination - Work closely with marketing to support campaigns, manage the CRM (Salesforce), and ensure the sales team has the necessary collateral.
• Event Preparation - Assist in planning and executing industry events, ensuring materials and schedules are in place.
• Administrative Support - Handle scheduling, data entry, and reporting on sales performance metrics.
• Performance Monitoring - Track key sales and customer success indicators, ensuring data accuracy and reporting insights to the team.
• Performance Management - creating reports and dashboard to track sales team activity, attainment to target and performance continuity.
• General Admin - assisting the business & Exec with general admin, from production of reports, to minute taking, or other duties as may be required
• Office Management - we only have a small office, but become the primary contact with building management, ensuring the smooth running of the office, including ordering stock, liaising with maintenance, etc.
• Confidential Information - comfortable handling confidential and sensitive information

YOUR SKILLS & EXPERIENCE

• Previous experience from within a Sales Support or similar role supporting a revenue generating team.
• Prior experience within a smaller or scaling organisation - with a real desire to part of a business that is truly going places!
• As we're really embedding Salesforce into the business we need you to really know the system to help take the lead on this and make sure we get the most of it.
• Excellent working knowledge of Excel.
• Strong organisational and multitasking skills to support multiple teams effectively.
• Excellent written and verbal English communication skills.
• Ability to work collaboratively across all teams within the business.

WHY JOIN SPHERE

• Innovative Impact: We are fundamentally transforming the commodities trading landscape. By joining Sphere, you will work with cutting-edge technologies and collaborate with some of the largest commodity trading firms globally.
• Career Growth: Experience exponential growth and be part of an organization where your contributions are visible and impactful.
• Professional Development: Gain access to continuous learning opportunities and professional development programs tailored to your career growth.
• Flexible Work Environment: Enjoy a flexible working environment that promotes a healthy work-life balance - we're NOT a clock-watching 9 to 5 style office!
• Company Culture: Be part of a supportive and innovative company culture that values diversity, inclusivity, and teamwork.

OUR COMMITMENT

We know that great candidates don't always meet every requirement listed above. If you're excited about this opportunity and believe you could make a positive impact here at Sphere, we'd encourage you to apply.

At Sphere, we're committed to building an inclusive workplace where different perspectives, backgrounds and experiences are valued. We believe that diverse teams make better decisions, build better products and create better outcomes for our customers, and we welcome applications from everyone who shares our ambition to build something exceptional.