Sales Operations Analyst

Dexcom; Bracknell; Híbrido; GBP 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits program

Career development opportunities

Growth opportunities on a global scale

Descripción de la vacante

Dexcom, a global leader in CGM, is seeking a CRM/Analytics focused professional to join the Commercial Excellence team in the United Kingdom. You will manage CRM data, generate insights from customer, sales and marketing activity, and support system administration for field-based teams across UK&I.

The role requires a Bachelor’s degree with 2–5 years of related experience, strong Excel skills and knowledge of CRM tools (Veeva, Salesforce, Power BI/Tableau).

Formación

• Experience in MedTech or Pharmaceutical EU/UK commercial orgs with CRM and salesforce data.
• Working knowledge of CRM systems (Veeva, Salesforce) and desirable Iqvia OneKey experience.
• Ability to translate technical capabilities into practical field use.
• Strong Excel and data-analytical skills.
• Attention to detail and data accuracy.
• Excellent communication and stakeholder management.

Responsabilidades

• Maintain and update CRM databases to ensure data accuracy and integrity.
• Monitor customer data quality and perform data cleansing activities.
• Analyze customer, sales, and marketing data to identify trends and insights.
• Produce regular performance reports.
• Assist with CRM system administration, user support, and training for field teams.
• Support customer journey mapping and lifecycle management initiatives.
• Collaborate with field teams and marketing to improve CRM processes.
• Help implement CRM enhancements, automation, and system improvements with EMEA and global teams.
• Ensure compliance with data protection and privacy regulations.

Educación

Bachelor's degree

Herramientas

Veeva

Salesforce

Iqvia OneKey

Power BI

Tableau

Descripción del empleo

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

Meet The Team

You’ll join Dexcom’s growing Commercial Excellence organization, where business partnership, data, systems, and insights come together to power commercial planning, engagement, execution, enablement, and measurement across United Kingdom and Ireland. The team is transforming how Dexcom leverages commercial data—building a connected ecosystem, turning data into foresight & action, enabling field teams to deliver one coherent high-value experience, and elevating strategic decision‑making. We’re collaborative, fast‑moving, and committed to making data a competitive advantage. If you’re energized by shaping commercial data strategy and creating tools that directly enable growth, you’ll feel right at home, and we are excited to have you join our team!

Where You Come In

• Maintain and update CRM databases to ensure data accuracy and integrity.


• Monitor customer data quality and perform data cleansing activities.


• Analyze customer, sales, and marketing data to identify trends and insights.


• Produce regular performance reports.


• Assist with CRM system administration, user support, and troubleshooting and training for field based teams.


• Support customer journey mapping and lifecycle management initiatives, evolving into campaign analytics.


• Work with field based teams and marketing to improve CRM processes.


• Help implement CRM enhancements, automation, and system improvements in collaboration with the EMEA and global teams.


• Ensure compliance with data protection and privacy regulations.

What Makes You Successful

• You have experience working in MedTech or Pharmaceutical European/ UK commercial organizations and expertise working with MedTech / Pharmaceutical CRM and salesforce effectiveness data.


• Working knowledge of CRM systems (e.g. Veeva, Salesforce) and desirable experience of leveraging Iqvia OneKey.


• You have a proven ability to support field based team in leveraging CRM capabilities, understanding how technical functionalities translate into everyday use.


• Strong analytical and problem-solving skills


• Proficiency in Excel and data analysis techniques.


• Attention to detail and commitment to data accuracy.


• Good communication and stakeholder management skills.


• Ability to organise and prioritise multiple tasks.


• Curious and data-driven mindset.


• Collaborative team player.


• Basic knowledge of reporting and dashboard tools (Power BI, Tableau, CRM reporting tools).


• You bring strong communication skills, enabling you to simplify complexity and guide stakeholders through change and adoption.


• You balance adherence to clear standards, governance, and cadence while retaining flexibility to tailor solutions based on changing market needs.

What You’ll Get

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.


• A full and comprehensive benefits program.


• Growth opportunities on a global scale.


• Access to career development through in-house learning programs and/or qualified tuition reimbursement.


• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required

• 5%

Experience and Education Requirements

Typically requires a Bachelor’s degree and a minimum of 2-5 years of related experience.

Flex/Hybrid Workplace

Your primary location will be your assigned Dexcom site but you may work part of the week from a home office. You must live within commuting distance of your assigned Dexcom site (typically within an hour’s commute).

AI in Hiring Notice

We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.

At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional. Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at [e-mail].

#DexcomUK