Senior Business Analyst and Business Relationship Manager

Dexcom; Bracknell; Hybrid; GBP 75,000 - 105,000; Full time

Job summary

Dexcom is seeking a Senior Business Systems Analyst who will also serve as the Business Relationship Manager for the Marketing team in our UK site. You will translate business needs into clear requirements, collaborate with Marketing and IT delivery teams, and shape demand with a focus on customer engagement and scalable growth.

The ideal candidate brings extensive BA experience in Salesforce Marketing Cloud, strong stakeholder engagement, and a proven ability to connect strategy to execution in

Qualifications

• Bachelor's degree in business, IS, CS or marketing.
• 8–12 years of related experience in business analysis, IT partnerships or BRM.
• Experience with Salesforce Marketing Cloud and related Martech tools is preferred.

Responsibilities

• Serve as the primary IT BRM for the Marketing team, building trusted partnerships with business leaders and stakeholders.
• Lead discovery sessions, workshops, and stakeholder interviews to define processes, requirements, user stories, acceptance criteria, and measurable outcomes.
• Partner with Product Owners, delivery teams, architects, and vendors to ensure scalable, compliant solutions aligned with business value.
• Manage intake, prioritization, and expectation-setting across Marketing Commercial requests, ensuring realistic commitments.
• Prepare concise status updates, executive summaries, decision points, risks, and issue escalations for leadership.
• Support delivery execution by clarifying requirements, removing ambiguity, and validating delivered capabilities meet needs.
• Partner with testing and change management teams to support test scenarios, UAT, adoption planning, and readiness activities.
• Monitor health, performance, and continuous improvement opportunities for Marketing Commercial applications.

Skills

Business Systems Analyst experience

Salesforce Marketing Cloud

Stakeholder engagement

Agile teamwork

Education

Bachelor's degree in Business, Information Systems, Computer Science, Marketing

Tools

Jira

ServiceNow

Job description

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet The Team

We are seeking a Senior Business Systems Analyst who will also serve as the Business Relationship Manager (BRM) for the Marketing team. This role will act as a primary liaison for EMEA Marketing priorities, translating business needs into clear actionable requirements, and prioritizing delivery plans. The individual will partner closely with Marketing and IT delivery teams, and cross-functional stakeholders to shape demand, define business value, manage expectations, and ensure technology solutions support business objectives, customer engagement, operational efficiency, and scalable growth.

The ideal candidate is a seasoned Business Systems Analyst and trusted relationship leader with strong commercial acumen, marketing technology experience, and the ability to connect strategic business priorities with practical technology execution. This role requires the ability to facilitate workshops, shape business cases, develop user stories and process documentation, influence priorities, and provide transparent communication to business and IT leadership in a fast-paced, global environment.

Where You Come In

• Serve as the primary IT Business Relationship Manager for the Marketing team, building trusted partnerships with business leaders and stakeholders.
• Lead discovery sessions, workshops, and stakeholder interviews to define business processes, requirements, user stories, acceptance criteria, and measurable business outcomes.
• Partner with Product Owners, delivery teams, architects, and vendors to ensure solutions are feasible, scalable, compliant, and aligned with business value.
• Manage intake, prioritization, and expectation-setting across competing Marketing Commercial requests, ensuring realistic commitments and clear communication.
• Prepare concise status updates, executive summaries, decision points, risks, and issue escalations for business and IT leadership.
• Support delivery execution by clarifying requirements, removing ambiguity, facilitating decisions, and validating that delivered capabilities meet business needs.
• Partner with testing and change management teams to support test scenarios, user acceptance testing, adoption planning, and readiness activities.
• Monitor the health, performance, and continuous improvement opportunities for Marketing Commercial applications and related digital capabilities.

What Makes You Successful

• You have strong experience as a Business Systems Analyst supporting within the Salesforce Marketing Cloud environment for Commercial, Marketing, E-commerce, digital, CRM, marketing automation, customer engagement, or related enterprise capabilities.
• You have experience utilizing tools like Jira and ServiceNow
• You are skilled at business relationship management, stakeholder engagement, demand shaping, prioritization, and influencing across business and IT teams.
• You can connect strategy to execution by translating business objectives into clear requirements, roadmaps, business cases, and measurable outcomes.
• You demonstrate strong facilitation, communication, analytical, and problem-solving skills with both technical and non-technical audiences.
• You are comfortable working in Agile environments and partnering with Product Owners, Scrum teams, architects, vendors, QA, and change management teams.
• You can manage ambiguity, balance multiple priorities, and provide clear recommendations to support timely business and technology decisions.
• You understand the importance of compliance, data privacy, quality, and documentation in a regulated global environment.
• You have experience working with geographically distributed, cross-functional, onshore, and offshore teams.

What You’ll Get

• A front row seat to life-changing CGM technology.

Learn about our brave #dexcomwarriors community.

• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required

• 5-10%

Experience And Education Requirements

• Typically requires a bachelor's degree in business, Information Systems, Computer Science, Marketing, or a related field, and a minimum of 8-12 years of related experience in business analysis, IT business partnership (2+ years), product delivery, or business relationship management.
• Experience supporting Commercial, Marketing, CRM, digital engagement, marketing automation, data, or customer-facing technology capabilities is preferred.
• Agile, BRM, ITIL, PMP, or business analysis certifications are a plus.

Flex Workplace

• Your primary location will be your assigned Dexcom site, but you may work part of the week from a home office. You must live within commuting distance of your assigned Dexcom site (typically within an hour’s commute).

AI in Hiring Notice

We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.

At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.

Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at [e-mail].

#DexcomScotland