Sales Office Supervisor

The Venues Collection; Northampton; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Sales Office Supervisor responsible for managing enquiries and bookings, delivering exceptional customer service, and supporting sales team leadership. This full-time role offers the opportunity to progress within an organization that values employees and emphasizes growth and development. Comprehensive benefits package includes travel discounts, healthcare benefits, and a contributory pension scheme.

Benefits

Exclusive travel discounts with TUI, Expedia, and Booking.com

Food shop discounts

Access to Digital GP and healthcare benefits

Discounts on cinema tickets

Cash rewards for spending

Wellness and mindfulness classes

Contributory pension scheme

Career development programs

Qualifications

• Experience in managing customer service and events in a hospitality context.
• Strong financial and commercial understanding for revenue management.
• Effective communication and leadership skills in a team setting.

Responsibilities

• Manage enquiries and bookings while delivering exceptional customer service.
• Support the sales team and drive revenue growth.
• Handle high volumes of requests and contribute to team development.

Skills

Customer Service

Leadership

Organisational Skills

Problem Solving

Communication

Commercial Awareness

Tools

Opera Sales & Catering

Job description

We're currently recruiting a dedicated Sales Office Supervisor to help ensure the smooth running of the venue on a full-time basis, contracted to 40 hours per week.

As a Sales Office Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes

Great things happen when people get together in our spaces to meet, spaces to sleep and spaces to celebrate at Sedgebrook Hall. From leisure breaks, weddings and celebrations to conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves.

We combine our spaces with a bigger family. Sedgebrook Hall is part of The Venues Collection - a division of Compass Group UK & Ireland, the market leader in contract catering & support services.

Could you bring your spark to The Venues Collection? Here's what you need to know before applying:

Your key responsibilities will include:

• Manage Enquiries and Bookings: Handle incoming enquiries and confirmed reservations with precision, ensuring accurate information is communicated to both customers and the hotel team.
• Deliver Exceptional Customer Service: Provide a high standard of care by efficiently and effectively addressing all customer inquiries in accordance with company policies and guidelines.
• Handle High Volumes of Requests: Manage a large volume of enquiries, prioritising and responding promptly to maintain excellent service standards.
• Support Sales Team Leadership: Assist the Sales Office Manager in supervising and guiding team members, ensuring adherence to company standards and procedures, and maintaining the smooth operation of the sales office.
• Drive Revenue Growth: Support the team in achieving and surpassing revenue targets through proactive sales initiatives and customer engagement.
• Assist in Reporting and Meetings: Represent the sales team in meetings such as Head of Department (HOD) when necessary, and contribute to the preparation and presentation of reports and relevant information.
• Contribute to Team Development: Play an active role in sales team training, performance reviews, and ongoing development initiatives.
• Operational Skills: Experience with Opera Sales & Catering (S&C) system is preferred but not essential. A more detailed job description is available upon request.

A more detailed job description is available on request.

Our ideal Sales Office Supervisor will:

Be passionate about customer service and hospitality with experience in managing events. You will possess the knowledge of events and sports. A head for figures and commercial awareness.

• Customer Service & Hospitality Passion: Demonstrates enthusiasm for delivering outstanding service and has experience in managing events, with knowledge of sporting and corporate events.
• Financial & Commercial Acumen: Possesses a head for figures, with a strong understanding of sales and revenue management.
• Excellent Communicator: Confident in verbal and written communication; able to make decisions and convey information clearly.
• Organised & Administrative: Demonstrates strong organisational skills, with the ability to multitask efficiently in a fast-paced environment.
• Leadership & Teamwork: Confident leader and effective team player; assertive, calm under pressure, and capable of motivating others.
• Problem Solver: Quick thinker with the ability to deliver solutions that meet customer needs.
• Diplomatic & Discreet: Handles customer feedback and complaints with tact and professionalism.
• Positive & Motivated: Has a good sense of humour, is a self-starter, and inspires others through a proactive “can-do” attitude.
• Passion for Excellence: Driven by a commitment to quality service delivery and continuous improvement.
• Brand Ambassador: Acts as a proud representative of the business, embodying its values and standards.

Part of Compass Group UK&I, we are a grouping of five easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!

Job Reference: com/0406/94216001/52742757/SU #Venues Collection