Sales Office Manager - Lead Team, Data-Driven Ops

Eileen Richards Recruitment; Lutterworth; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Performance bonus up to 20%

28 days annual leave

Private healthcare

Office-based role 9:00–17:00

Job summary

ER Recruitment is partnering with a luxury hospitality and events destination in Lutterworth to appoint a Sales Office Manager. You will lead the Sales Office team, streamline processes and ensure accurate reporting supports commercial decision-making.

You will own CRM, produce insightful management reports, and drive continuous improvement across the sales function. The role is office-based, Monday–Friday, with a competitive package including a bonus potential.

Qualifications

• Experience leading a Sales Office or Sales Operations team.
• Strong analytical skills with ability to translate data into commercial insight.
• Proven track record in reporting, forecasting and performance management.
• Proficiency with CRM systems and Excel; quick to learn new tools.

Responsibilities

• Lead, motivate and develop the Sales Office team to deliver high performance.
• Ensure accurate sales administration, event documentation and customer data within timescales.
• Own commercial reporting, producing weekly and monthly updates for leadership.
• Analyse sales data to support strategic decision-making and business insights.
• Maintain CRM data quality and pipeline management.
• Review processes to improve efficiency and reporting across the business.
• Foster collaboration between Sales and Operations for smooth event handovers.
• Support event costings and commercial reporting with accurate financial information.
• Monitor team performance, coach as needed and address issues.
• Champion continuous improvement and adoption of new technologies.

Skills

Leadership

Analytics

CRM systems

Excel

Tools

CRM software

Job description

ER Recruitment is partnering with a luxury hospitality and events destination in Lutterworth to appoint a Sales Office Manager. You will lead the Sales Office team, streamline processes and ensure accurate reporting supports commercial decision-making.

You will own CRM, produce insightful management reports, and drive continuous improvement across the sales function. The role is office-based, Monday–Friday, with a competitive package including a bonus potential.