Commercial Office Manager

Eileen Richards Recruitment; Lutterworth; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

28 days annual leave

Statutory pension scheme

Office-based role (9-5)

Job summary

ER Recruitment is seeking a Commercial Office Manager for South Leicestershire to lead a small Sales Office team and collaborate with senior leadership to drive commercial performance.

You will own forecasting, management information, and CRM data integrity, driving improvements across processes and systems to support cross‑functional delivery between Sales and Operations. This is an office‑based role, Monday–Friday.

Qualifications

• Experience as a Commercial Office Manager or Sales Office leadership role.
• Strong reporting, forecasting and analytical skills with advanced Excel and CRM experience.
• Proven ability to lead and develop a team, drive accountability and optimize processes.

Responsibilities

• Lead, coach and develop a small Sales Office team, creating a culture of accountability and high performance.
• Produce accurate commercial reporting, forecasting and management information for senior leadership and business owners.
• Drive continuous improvement by mapping and implementing efficient processes across the commercial function.
• Own the integrity of CRM data, ensuring reporting accuracy and compliance.
• Build strong relationships across departments to improve communication between Sales and Operations.
• Identify opportunities to improve systems, reporting and ways of working using technology.

Skills

Advanced Excel

Leadership

Forecasting

Attention to detail

Process improvement

Tools

CRM software

Job description

Commercial Office Manager

South Leicestershire

C£50,000 p.a. + Bonus (C£60K OTE)

• Ready to lead a commercial support function where your reporting, processes and leadership will directly influence business performance?
• Do you thrive on improving systems, driving accountability and creating structure within fast-paced teams?
• Looking for a role where you'll work closely with senior leadership and play a key part in shaping future commercial success?

The Company:

ER Recruitment are delighted to be supporting our client, is a well-established and ambitious organisation operating within the hospitality and events sector. With an exceptional reputation for delivering memorable customer experiences, they are now seeking a commercially minded leader to oversee their Sales Office, strengthen reporting and processes, and develop a high-performing team.

Role & Responsibilities of the Commercial Office Manager:

• Lead, coach and develop a small Sales Office team, creating a culture of accountability, collaboration and high performance.
• Produce accurate commercial reporting, forecasting and management information for senior leadership and business owners.
• Drive continuous improvement by reviewing, mapping and implementing efficient processes and workflows across the commercial function.
• Own the integrity of CRM data, ensuring accurate reporting, forecasting and compliance with agreed standards.
• Build strong relationships across departments, improving communication and ensuring seamless delivery between Sales and Operations.
• Identify opportunities to improve systems, reporting and ways of working, using technology and automation where appropriate.

About You as the Commercial Office Manager:

• Previous experience in a Commercial Office Manager, Sales Operations, Commercial Support or Sales Office leadership role.
• Strong commercial reporting, forecasting and analytical skills, with advanced Excel and CRM experience.
• A confident people leader who can motivate others, manage performance and hold individuals accountable.
• Highly organised with exceptional attention to detail and the ability to prioritise within a fast-paced environment.
• A proactive mindset, always looking for ways to improve processes, systems and business performance.

Additional Benefits:

• £50,000 basic salary plus performance-related bonus (OTE up to £60,000).
• 28 days annual leave, including Bank Holidays.
• Statutory pension scheme.
• Monday to Friday, office-based role (9.00am–5.00pm).
• Opportunity to influence strategy and work closely with senior leadership.
• Join a growing organisation where continuous improvement and innovation are genuinely encouraged.

Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.

While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.

We look forward to hearing from you.