Sales & Marketing Coordinator

Four Seasons Hotel; London; On-site; GBP 37,000; Full time

Job summary

Four Seasons Hotel London at Tower Bridge is seeking a Sales & Marketing Coordinator to support its dynamic commercial team. The role requires exceptional organizational skills, software proficiency, and a passion for luxury hospitality. The successful candidate will provide administrative support, maintain data integrity, and assist in analyzing commercial metrics, all while enjoying comprehensive benefits including a competitive salary package, career development, and wellness incentives.

Benefits

£37,000.00 package

40-hour working week

Excellent training and career development opportunities

Up to 20 complimentary nights at any Four Seasons Hotels

Free meals while on duty

Up to 2 paid Wellness Days per year

Holiday entitlement increases with length of service

Free life insurance while on duty

Bupa Dental and MediCash plan available

Employee Experience: Annual themed parties and social events

Qualifications

• Previous experience in administrative or sales support role.
• Working knowledge of Salesforce, Opera PMS.
• Proactive and organized with a passion for service excellence.

Responsibilities

• Provide administrative support across multiple teams.
• Maintain data accuracy in Salesforce and Opera PMS.
• Analyze commercial performance and assist in budget preparation.

Skills

Attention to detail

Communication

Organizational skills

Collaborative mindset

Data analysis

Education

Experience in luxury hospitality

Tools

Salesforce

Opera PMS

Microsoft Office Suite

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 6 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including La Dame de Pic (French cuisine, 2*Michelin Star), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dinning, afternoon tea & bar).

Join the Four Seasons Hotel London at Tower Bridge team! We are currently seeking a highly organised and detail-oriented Sales & Marketing Coordinator to support our dynamic Commercial team.

What You’ll Do:

• Provide administrative support across Sales, Events, Revenue, Marketing, and PR teams, including contracts, billing, reports, and purchase orders.

• Maintain and update data in Salesforce (Golden Sales & Catering) and Opera PMS, ensuring accuracy and compliance.

• Coordinate group requests, assist with reservations, and compile daily, weekly, and month-end commercial reports.

• Track and analyse commercial performance metrics, including monthly scorecards and segmentation data.

• Support preparation of annual budgets, marketing plans, and sales goals.

• Assist with data-driven decisions by contributing to trend analysis and group evaluations.

• Support commercial initiatives across departments to ensure a seamless and aligned approach.

What You Bring:

• Previous experience in a similar administrative or sales support role, preferably in luxury hospitality.

• Ideally possess working knowledge of Salesforce, Opera PMS, and Microsoft Office Suite.

• Exceptional attention to detail and ability to manage multiple priorities with efficiency.

• Proactive, organised, and collaborative mindset with a passion for service excellence.

• Excellent communication skills and a high level of professionalism.

• A genuine interest in commercial strategy, data, and luxury hospitality.

Just some of the benefits Four Seasons Hotel London at Tower Bridge employees enjoy:

• £3 7 ,000.00 package including hotel service charge and salary

• 40-hour working week

• Excellent training and career development opportunities

• Up to 20 complimentary nights at any Four Seasons Hotels or Resorts around the world with years of service

• Free meals at Pepys while on duty, including fruits, coffee/tea, and fizzy drinks available throughout the day

• Up to 2 paid Wellness Days per year

• Holiday entitlement increases with length of service up to 33 days

• Free life insurance while on duty

• Bupa Dental and MediCash plan available

• Opportunities to build a successful global career

• Season Ticket Loan & Cycle to Work scheme

• Free dry cleaning

• Employee Experience: Annual themed employee party and various social, charitable, and sporting events

• Access to Wagestream – a salary advance benefit

• Employee Recognition Programmes

• ...and many more surprises to discover!

We look forward to receiving your application!