Sales Manager - Customer Loyalty

SmartRecruiters, Inc.; Heald Green; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

High earning potential

26 days holiday

Birthday day off

Company bonus scheme

Life assurance

Critical illness cover

Travel season ticket loans

Ride to work scheme

Gym access

Bar/restaurant discounts

Job summary

Together is seeking a driven Telesales Team Manager in Cheadle to build and lead a new Customer Loyalty Team. You will coach, motivate, and manage a hands-on team to deliver sales targets while maintaining a high-quality customer experience.

You will monitor KPIs, implement campaigns, ensure compliance, and develop strategy to grow revenue, driving performance across daily activities and long-term goals.

Qualifications

• Experience managing or supervising a sales team with a track record of meeting targets.
• Excellent leadership, coaching and motivational skills.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.

Responsibilities

• Build, lead, coach, and motivate a team of telesales executives in the Customer Loyalty Team.
• Deliver sales targets and drive revenue growth through effective sales strategies.
• Monitor KPIs, call performance, and ensure high-quality customer experience.
• Coach on performance, compliance, and adherence to scripts and processes.
• Analyse data to identify trends and opportunities for improvement.

Skills

Leadership

Coaching

Sales targets

Performance management

Analytical skills

Communication

Job description

• Working Hours: Standard (09:00am-17:30pm)
• Office or Field Based: Office Based (Cheadle, SK8 3GW)
• Contract type: Permanent

Company Description

Benefits of working at Together

• High earning potential
• Newly created role
• 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
• Free access to company holiday homes
• Buy & sell holidays
• Quarterly bonus plus an additional Shared Reward Bonus
• Life assurance and Critical illness cover
• Travel season ticket loans and Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts

Please note this role is working Monday - Friday shifts between the hours of 9am - 9pm on a 37.5 hour week.

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Company Description

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.

Job Description

We are looking for a driven and results-oriented Telesales Team Manager to build, lead, develop, and motivate a new team of telesales professionals for our Customer Loyalty Team. Whilst remaining hands on, this role is responsible for delivering sales targets, improving team performance, and ensuring a high-quality customer experience through effective telephone-based sales operations with our current customers. Youwill combine strong leadership skills with a hands-on approach to coaching, performance management, and sales strategy execution in a "player / manager" role.

As a Telesales Team Manager, we are looking for someone to:

• Be single minded in your desire to 'make the sale'.
• Build, lead, coach, and motivate a team of telesales executives to achieve and exceed
• Monitor daily, weekly, and monthly sales KPIs and performance metrics
• Drive revenue growth by implementing effective sales strategies and campaigns
• Ensure consistent achievement of conversion rates, call volumes, and revenue targets
• Analyse data to identify trends and areas for improvement
• Ensure adherence to scripts, processes, and compliance requirements
• Monitor call quality and provide constructive feedback
• Ensure all activities comply with regulatory standards and company policies

Qualifications

• Previous experience managing or supervising a sales team
• Strong track record of achieving and exceeding sales targets
• Excellent leadership, coaching, and motivational skills
• Strong analytical and problem-solving abilities
• Effective communication and interpersonal skills

Additional Information

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Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.