Sales Manager

Lexus Leicester; West Midlands Combined Authority; On-site; GBP 80,000 - 100,000; Full time

Job summary

Lexus Leicester seeks an experienced Sales Manager to lead their West Midlands team. Ideal candidates will excel in customer service, communication, and sales management within the automotive industry. This full-time position offers a competitive salary, bonuses, and additional perks.

Benefits

Company car

Company pension

Employee discount

Store discount

Qualifications

• 1 year of sales management experience required.
• Passionate about the automotive industry.

Responsibilities

• Lead and motivate the sales team to achieve targets.
• Ensure customer satisfaction and address complaints.
• Monitor individual and team performance against sales targets.

Skills

Communication

Customer Service

Sales Management

Rapport Building

Presentation Skills

Job description

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Sales Manager

Toyota

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• West Midlands/Staffordshire
• £80,000 - £100,000 yearly
• Jun 06, 2025
  
  

Management Sales & Customer Consultants Full time

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.

We are currently expanding our business and are now offering exciting opportunities to join the team, as Sales Manager at our West Midlands site. If you are an experienced Sales Manager looking for a new opportunity then we want to hear from you!

Does this sound like you?

• Enjoy constantly meeting new people and building rapport and connections
• Have strong communication skills and enjoy presenting ideas to others
• Have Automotive Sales management experience and wish to build on this
• Have excellent customer service and sales experience
• Passionate about the automotive industry and wish to work for the largest manufacturer in the world
  
  

If so, then read on for more detailed role information!

Key Job Competencies

Lead the sales team

• Ensure all members of the Sales team understand the implications of The Toyota Way for their role and monitor their performance against agreed customer service targets (e.g. CRS and Google Reviews)
• Lead the Sales team by personally demonstrating and encouraging the skills and behaviours associated with Steven Eagell Group & The Toyota Way
• Ensure Sales team are focused on delivering Complete Customer Satisfaction at all times
  
  

Manage performance to achieve key targets and deliver continuous improvement

• Monitor individual and team performance against agreed sales targets (volume and profit), work with the GM and TGB field staff to review progress and develop action plans where appropriate
• Manage and motivate the Sales team to ensure that key activities (e.g. sales prospecting and follow up) are delivered to plan
• Manage the Sales Administration team to ensure that key processes and documentation are delivered to agreed standards and timescales
• Continuously review and improve sales processes and systems to deliver increased levels of customer satisfaction whilst maximising profitability
• Work with colleagues across the dealership to investigate and resolve customer complaints
  
  

Manage and develop individuals

• Monitor staff training needs, ensuring training and development plans are in place and up to date for all members of the team
• Work with individuals to address performance issues e.g. by providing coaching
• Assess potential recruits for the Sales team
  
  

Provide advice and sign-off on key issues

• Decide the dealership’s display layout and vehicle mix for new/used cars in line with guidelines, ensuring the correct display of all point of sale materials
• Work with the Parts/Aftersales Manager to agree accessory displays for the dealership
• Work with Sales Executives to approve all part exchanges and purchases of used cars
• Sanction and manage any paint or repair work on part exchanges/used cars or preparation work on new cars, ensuring all vehicles meet the correct standards for sale or display
• Agree goodwill gestures and customer discounts
• Work with the GM to negotiate with relevant suppliers to achieve the best possible terms and monitors results accordingly
• Control used car stock value and mix in line with budgeted levels, negotiating with local dealers and specialists to sell 'trade on' vehicles in order to maximise margins
  
  

Works as a full member of the centre team

• Work with colleagues and other teams across the dealership to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
• Ensure opportunities for sales by other teams are followed up by the most appropriate specialist
• Act as a full member of the dealership’s management team to take the business forward
• Also manages own customer base and covers for Sales Executives as required
  
  

Privacy Notice

At the Steven Eagell Group we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing jobs at steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.

Additional Pay

• Bonus scheme
  
  

Benefits

• Company car
• Company pension
• Employee discount
• Store discount
  
  

Schedule

• Monday to Friday
• Weekend availability
  
  

Experience

• Sales management: 1 year (required)
  
  

Work Location: In person

Contact

[e-mail]

[e-mail]

Brand

Lexus, Toyota

Centre Name

West Midlands/Staffordshire

Centre Profile

The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 44 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.

About Toyota

As one of the most famous brands in the world, here at Toyota, we put ‘kaizen’ or continuous improvement at the centre of everything we do. From the impact we have on the world around us, to building cars, to the experience a customer has in our retailers, we are always looking for ways to make things better. We recognise the importance of our people to the brand and are recognised as one of the best in providing automotive training, our team will help you to develop your skills and realise your ambitions.

Joining the Toyota team means that you will have the opportunity to be at the heart of our innovative brand, and really make a positive impact at the retailer you work for.

Company Profile

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