Sales Manager

Lithia UK; Knightsbridge; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

33 days annual leave including bankhol

Birthday day off

Family Leave Policies

Salary Sacrifice car scheme

Volunteer day

Long service anniversaries

Tailored training and career growth

Cycle to work scheme

High street discounts

Employee referral rewards

Job summary

Lithia UK at Jaguar Knightsbridge is seeking an inspirational Sales Manager to lead dealership sales performance and coach a high-performing team, delivering outstanding customer experiences.

Working with the Head of Business, you will drive profitability, uphold FCA compliance, and collaborate across Telesales, Retention and Aftersales to maximise opportunities and CSI performance. This role offers a competitive package with progression potential within a prestigious Jaguar retailer.

Qualifications

• Proven experience leading a successful automotive sales team with a strong track record.
• Exceptional leadership, coaching and people development skills.
• Strong commercial awareness to maximise profitability while delivering outstanding customer experience.
• Excellent communication, influencing and negotiation skills.
• Genuine passion for customer experience and Jaguar brand standards.
• Collaborative approach with Telesales, Retention, Aftersales and cross-functional teams.
• Strong commitment to compliance, integrity and treating customers fairly under FCA regulations.
• Proactive, resilient and target-driven in a fast-paced retail environment.

Responsibilities

• Lead, motivate and coach a high-performing Sales Team to achieve ambitious sales, profitability and customer experience targets.
• Create a positive performance-driven culture through regular coaching and development.
• Ensure outstanding customer satisfaction by delivering exceptional service throughout the journey and achieving CSI leadership.
• Drive profitability while maintaining compliant sales processes and maxing opportunities.
• Collaborate with Telesales, Retention, Aftersales and wider dealership team to maximise enquiries and retention.
• Ensure showroom and vehicle displays meet high presentation standards to create a standout first impression.

Skills

Automotive sales leadership

People development

Customer experience

Commercial performance

Negotiation skills

Compliance (FCA)

Cross-functional collaboration

Job description

Competitive salary with bonus, company car, pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services

Are you an accomplished automotive sales leader ready to take the next step in your career? Do you have the passion to inspire people, drive commercial performance, and deliver exceptional customer experiences? If so, this is your opportunity to join Jaguar Knightsbridge as our next Sales Manager.

At Lithia UK, we don't just build successful dealerships, we develop exceptional leaders. As Sales Manager, you'll work closely with the Head of Business to lead, coach, and inspire a high-performing Sales Team, creating a culture where people thrive, customers receive outstanding service, and commercial success follows.

You'll have the autonomy to make an impact, the support to develop your career, and the opportunity to shape the future success of one of the UK's most prestigious Jaguar retailers.

Why Lithia UK?

Accelerate your career:

We're committed to developing our people and creating clear pathways for progression. Through tailored learning programmes, leadership coaching, and ongoing mentoring, we'll help you reach your full potential.

As your career develops, you'll also have the opportunity to join our Aspiring Head of Business Programme—designed to prepare high-performing leaders for senior management roles through structured development, coaching, and exposure to experienced business leaders.

Learn from exceptional leaders:

You'll be surrounded by experienced and supportive leaders who are invested in your success. Our collaborative culture provides the guidance, resources, and opportunities you need to build confidence, grow your leadership capability, and achieve your career ambitions.

Your role:

As Sales Manager, you'll be responsible for leading the dealership's sales performance while creating an environment where your team can consistently perform at their very best.

You'll:

• Lead, motivate, and coach a high-performing Sales Team to achieve ambitious sales, profitability, and customer experience objectives.
• Create a positive, performance-driven culture through regular coaching, development, and performance management.
• Ensure outstanding customer satisfaction by delivering exceptional service throughout the customer journey and achieving industry-leading CSI performance.
• Drive departmental profitability while ensuring sales processes are consistently followed and opportunities are maximised.
• Maintain full compliance with manufacturer standards, company policies, FCA regulations, and Finance & Insurance requirements, ensuring customers are treated fairly at every stage.
• Work collaboratively with Telesales, Retention, Aftersales, and the wider dealership team to maximise enquiry conversion and customer retention.
• Ensure the dealership and vehicle displays are presented to the highest standards, creating an exceptional first impression for every customer.

What we're looking for:

You'll be an inspirational leader with the ability to develop people, drive performance, and create a culture of success.

You'll bring:

• Proven experience leading a successful automotive sales team, with a strong track record of delivering outstanding commercial results.
• Exceptional leadership, coaching, and people development skills, with the ability to inspire individuals and build high-performing teams.
• Strong commercial awareness with the ability to maximise profitability while delivering an outstanding customer experience.
• Excellent communication, influencing, and negotiation skills, enabling you to build lasting relationships with customers, colleagues, and manufacturer partners.
• A genuine passion for customer experience, ensuring every interaction reflects the premium standards of the Jaguar brand.
• A collaborative approach, working effectively with Telesales, Retention, and cross-functional teams to maximise dealership performance.
• A strong commitment to compliance, integrity, and treating customers fairly, with a sound understanding of FCA regulations and regulated sales environments.
• A proactive mindset with the resilience, ambition, and determination to thrive in a fast-paced, target-driven retail environment

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.