Sales Manager

Selfridges; Birmingham; On-site; GBP 42,000 - 58,000; Full time

Job summary

Selfridges is seeking a Sales Manager in the United Kingdom to maximise division profitability and deliver outstanding customer service and retail standards through a high-performing team.

You will drive all sales opportunities, manage costs, lead a skilled management team, collaborate with senior leadership on the company vision, and ensure compliance with trading standards and safety requirements. A dynamic role for a proactive retail leader.

Qualifications

• Experience leading retail teams and achieving sales targets.
• Excellent communication with customers, peers and senior leaders.
• Ability to analyze market trends and implement action plans.

Responsibilities

• Drive all sales opportunities, maximise productivity and manage costs within budget.
• Lead and inspire a skilled management team to sustain high performance through coaching and development.
• Collaborate with senior leadership to action the company vision and initiatives.
• Challenge and improve operational efficiencies across the division and store.
• Monitor divisional sales and profit, and implement stock loss and markdown plans.
• Ensure key business messages are cascaded to all team members including concessions.
• Plan effectively for key trading events and ensure implementation.
• Manage concession relationships and highlight risks and opportunities.
• Ensure division compliance with trading standards, health & safety and security standards.

Skills

Customer focus

Strong communication

Stakeholder management

Change management

Team coaching

Strategic planning

Cross-functional collaboration

Job description

As a Sales Manager, you will be responsible for maximising the profitability of the division now and in the future, achieving excellent customer service and retail standards through team performance. Pro-active in driving and developing future business, and influencing decisions, you will identify opportunities and risks using external market trends and competitor insights. Part of the senior retail leadership team, you will not only lead, develop and inspire your division, but also the wider store. Championing initiatives across services, operations and wellbeing.

As the Sales Manager you will:

• Drive all sales opportunities, constantly seeking to improve productivity while managing all costs within budget, maximising stock availability and improving merchandising standards
• Lead and inspire a skilled management team to sustain high performing teams through coaching and development, taking action when appropriate
• Collaborate with senior leadership to action the company vision, ensuring effective implementation of initiatives
• Challenge and develop operational efficiencies across the division and the store
• Monitor divisional sales and profit, delivering appropriate action, including stock loss and markdown / wastage plan
• Ensure that key business messages are cascaded effectively to all members of the team both own bought and concession
• Plan effectively for key trading events (e.g. sale, new season) and ensure implementation
• Be responsible for concession relationships. From supporting the achievement of sales plans, to highlighting risks and opportunities
• Ensure that the Division is fully compliant at all times with trading standards legislation, health & safety legislation and security standards

A bit about you

• Commercially astute. You are responsive to customer needs as well as market and competitor trends. Taking opportunities to improve performance by creating and owning a clear plan to deliver results
• A great communicator. Friendly and confident in your manner you excel in the relationships you build with customers, team members, stakeholders and concessions
• Engaging with the ability to influence multiple stakeholders across various functions in order to drive change
• Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance
• A natural leader. Coaching team members to drive performance and enable change as well as supporting development
• A team player. Bringing ideas and sharing best practice with the senior management team, whilst supporting others as appropriate
• Collaborative. Working flexibly as part of the management team you will support in projects and cross functional meetings as appropriate
• An example of our values, a trusted and respected colleague

KPIs

• Sales - Total OB and concession sales (LY and Plan), profit and cash sales margin
• Stock loss – Cash and percentage to sales, audit compliance
• Service – NPS score and data capture
• People – Absence, turnover, engagement and pulse surveys, as well as productivity, UPT, ATV, SPH
• Payroll – Cash and percentage to sales

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

This job is a brilliant opportunity to join a close-knit team who are incredibly passionate about taking Retail to the next level. If you’re looking to come into a new role and make a real impact, then this will be perfect for you.