Department Manager - Womenswear

SELFRIDGES; Birmingham; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Full-time

Flexible scheduling

Job summary

Selfridges is seeking a Department Manager for Womenswear to lead the own bought and concession department, including payroll and strategic decisions. You will work with the Concession Manager to set improvement targets, resolve issues and drive sales through product knowledge and cross-category selling.

You will coach and develop your team, monitor stock, ensure compliance with trading standards and health and safety, and liaise with VM and B&M to optimise presentation and stock levels.

Qualifications

• Commercial mindset with plan to achieve sales targets and manage stock levels
• Collaborative and strong relationship builder with team, concession partners and wider community
• Retail expert with passion for customer-focused, high-volume environments
• Excellent verbal and written communication with customers, team members and stakeholders
• Demonstrated leadership, coaching and development of team
• Adaptable to changing priorities and calm under pressure
• Proactive in planning floors, events, stock and workforce coverage
• An example of Selfridges values, trusted and respected colleague

Responsibilities

• Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights
• Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise
• Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges
• Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available
• Act upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a few
• Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures
• Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training
• Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers
• Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements

Skills

Commercial mindset

Collaborative

Retail expertise

Excellent communicator

Leadership

Adaptable

Proactive

Values-driven

Job description

Department Manager - Womenswear

Job Introduction

• Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights
• Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise
• Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges
• Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available
• Act upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a few
• Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures
• Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training
• Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers
• Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements

A bit about you:

• Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance
• Collaborative. Building relationships is one of your strengths. Whether it's with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working together
• A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities
• A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike
• A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change
• Adaptable. Prioritising is one of your skills and you know how to keep you team calm and focused in times of change
• Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success
• An example of our values, a trusted and respected colleague

This is a Full Time (37.5 hour) contract, requiring fully flexible availability Monday - Sunday to accommodate scheduling.

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.