Sales Ledger Clerk - Credit Control

Sewell Wallis Ltd; Sheffield; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid/flexible working

Pension scheme

33 days holiday incl. BH

Job summary

Sewell Wallis are recruiting a Sales Ledger Clerk - Credit Control for their finance team on a 6 month FTC. The role focuses on dunning, statements, and query management with excellent customer service across a busy environment.

You will support the Credit Control Team Leader, manage debt activity, reconcile accounts, handle payments, and contribute to process improvements while working in a hybrid setup with on-site days.

Qualifications

• GCSEs in Maths and English, alongside a minimum of five GCSEs overall.
• Previous experience working with financial transactions or within a finance administration role.
• Experience using finance software and a good understanding of accounts receivable processes.
• Strong data entry skills and excellent attention to detail.

Responsibilities

• Managing the end-to-end weekly process of issuing customer account statements and dunning letters.
• Maintaining accurate records, monitoring responses and following up on outstanding queries and payments.
• Reviewing debt collection activity and identifying where further action is required.
• Managing customer queries via the email management system, ensuring responses are accurate and delivered within agreed SLAs.
• Investigating and allocating customer queries, keeping records updated within the credit control system.
• Handling incoming telephone calls and processing customer payments.
• Reconciling customer accounts and allocating payments against sales invoices.
• Investigating refund requests and liaising with accounts payable to ensure timely resolution.
• Supporting Credit Controllers with overdue debt and more complex finance queries.
• Providing general administrative support and contributing to wider team projects and process improvements.

Skills

Data entry

Attention to detail

Communication skills

MS Office

Microsoft Dynamics

Time management

Education

GCSEs in Maths and English

Tools

Microsoft Dynamics

Job description

Sewell Wallis are delighted to be working with a well-established organisation to recruit a Sales Ledger Clerk - Credit Control to join their busy finance team on a 6 month FTC. This is a great opportunity for someone with experience in finance administration, sales ledger or accounts receivable who enjoys working in a fast-paced environment and takes pride in delivering an excellent level of customer service.

What will you be doing?

Reporting to the Credit Control Team Leader, you will be responsible for managing the dunning and query management processes, alongside providing wider administrative and financial support to the team.

• Managing the end-to-end weekly process of issuing customer account statements and dunning letters.
• Maintaining accurate records, monitoring responses and following up on outstanding queries and payments.
• Reviewing debt collection activity and identifying where further action is required.
• Managing customer queries via the email management system, ensuring responses are accurate and delivered within agreed SLAs.
• Investigating and allocating customer queries, keeping records updated within the credit control system.
• Handling incoming telephone calls and processing customer payments.
• Reconciling customer accounts and allocating payments against sales invoices.
• Investigating refund requests and liaising with accounts payable to ensure timely resolution.
• Supporting Credit Controllers with overdue debt and more complex finance queries.
• Providing general administrative support and contributing to wider team projects and process improvements.

What skills are we looking for?

• GCSEs (or equivalent) in Maths and English, alongside a minimum of five GCSEs overall.
• Previous experience working with financial transactions or within a finance administration role.
• Experience using finance software and a good understanding of accounts receivable processes.
• Strong data entry skills and excellent attention to detail.
• Good working knowledge of Microsoft Office and the ability to use finance systems such as Microsoft Dynamics, or equivalent.
• Excellent written and verbal communication skills, with the confidence to communicate with customers and colleagues at all levels.
• The ability to prioritise tasks, meet deadlines and work effectively under pressure.
• A proactive approach, with the ability to use your own initiative while contributing positively to a team.
• A willingness to learn, adapt and embrace change.

What's on offer?

• Competitive salary of £27,200
• Competitive pension scheme
• 33 days holiday (inclusive of bank holidays)
• Hybrid, Flexible working
• Cycle to work scheme, Electric Vehicle Scheme
• Health and Wellbeing portal - access to financial, health and wellbeing support
• Hybrid working - 3 days on site