Sales Executive - Probate

The Co-operative Group; England; On-site; GBP 29,000 - 34,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Pension up to 10%

Co-op product discount

Early access to pay

Virtual healthcare

24/7 colleague support

Training and progression

Cycle-to-work

Job summary

The Co-operative Group is hiring a Sales Consultant – Probate to join our Probate Sales team. You’ll engage with clients by phone and video, guiding them through probate and estate administration options with empathy and clear explanations.

You don’t need prior legal experience; you’ll receive full training and ongoing support, with uncapped earning potential and a rewarding career path within a purpose-driven cooperative.

Qualifications

• Experience in consultative sales or a customer-focused role.
• Ability to discuss sensitive topics with empathy and care.
• Willingness to learn and develop new skills.
• Confidence to explain things clearly without jargon.
• Motivation driven by doing a good job and caring for clients, not just hitting a number.
• Commitment to working for an organisation that is dedicated to supporting our clients.

Responsibilities

• Have thoughtful, respectful conversations with clients by phone and video.
• Understand their circumstances and what matters most to them.
• Explain probate and estate administration services in clear, simple terms.
• Help clients decide whether our services are right for them.
• Manage your work using modern digital systems.
• Work towards agreed KPIs, supported by a close‑knit remote team.

Skills

Consultative sales

Customer-focused

Empathy

Clear communication

Learning mindset

Client care commitment

Job description

Sales Consultant – Probate

£29,000 to £34,000 base salary, average earnings £47,000 (uncapped bonus) plus great benefits

Monday to Friday, including 1 in 4 Saturdays (4 hours)

Remote – UK | Full‑time

We’re looking for Sales Consultants to join our growing Probate Sales team. At Co‑op Legal Services, we do things differently. We’re here to help people through some of life’s toughest moments, making sure they feel listened to, supported and treated fairly.

We’re looking for people who care about doing the right thing, take pride in giving clear advice, and want a role where their work genuinely matters.

At the Co‑op, you’ll be trusted to do the right thing for our clients — and supported to build a rewarding career with earning potential you can control.

Why this job matters

As a Sales Consultant you’ll be helping people in the hour of need. You don’t need legal experience. What matters most is how you talk to people, how you listen, and how you guide clients towards the right outcome for them. There’s no cold calling, clients come to us because they trust the Co-op, and you’ll receive full training and ongoing support from experienced colleagues. Every conversation is an opportunity to give someone clarity and support when they need it most.

What you’ll do

• Have thoughtful, respectful conversations with clients by phone and video
• Understand their circumstances and what matters most to them
• Explain probate and estate administration services in clear, simple terms
• Help clients decide whether our services are right for them
• Manage your work using modern digital systems
• Work towards agreed KPIs, supported by a close‑knit remote team

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

• Experience in consultative salesor a customer‑focused role
• The ability to discuss sensitive topics with empathy and care
• A willingness to learn and develop new skills
• The confidence to explain things clearly without jargon
• Motivation driven by doing a good job and caring for our clients, not just hitting a number
• A commitment to working for an organisation that is dedicated to supporting our clients

Why Co-op?

At Co-op,we’reowned by our members. And becausewe’reowned by you, we can do right by you.Sowhen you join us,you’renot just taking a job,you’rejoining a movement.We’rean organisation that puts people and communities first, andwe’repowered by purpose. We want this to be a place where you can thrive, soyou’llalso receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co-op products and 10% off other brands
• Stream –early accessto a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support,nutritionand fitness advice
• 24/7 colleague support service
• Training and support foryour development and career progression
• Cycle-to-work scheme

A placeyou’llbelong

We’rebuilding diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’reproud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet theminimumcriteria for a job. If you need any adjustments during the recruitment process,we’llsupport you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion