Sales Executive

Stoneacre Motor Group; North East; On-site; GBP 22,000 - 32,000; Full time

Job summary

Stoneacre Motor Group in Durham is seeking a friendly Sales Executive to engage customers in-showroom and over the phone, guiding them through vehicle selection and finance options. You will present tailored offers, conduct test drives, and maintain accurate CRM records while collaborating with finance and aftersales teams.

You will work to hit individual and team targets, delivering a professional, customer-focused buying experience and building lasting relationships with customers across our

Qualifications

• Strong customer service and relationship-building skills for solving needs.
• Sales and negotiation skills with lead follow-up and closing techniques.
• Clear verbal and written communication in a professional manner.
• Basic IT and CRM skills to manage customer records and processes.
• Experience in automotive or retail sales is beneficial.
• Able to work in a target-driven environment and stay organized.
• Full UK driving licence is required for test drives.
• Flexible, proactive attitude and willingness to learn.

Responsibilities

• Engage customers in showroom and over the phone to understand needs.
• Guide them through vehicle selection, features, pricing and finance options.
• Prepare and present tailored offers and conduct test drives.
• Follow up with prospects to convert leads into sales.
• Keep CRM records accurate and coordinate with finance and aftersales.
• Aim to meet individual and team sales targets with a professional approach.

Skills

Customer service

Sales & negotiation

Communication

CRM basics

Deal closing

Time management

Driving licence

Target-driven mindset

Tools

CRM software

Office software

Job description

Company Description

Stoneacre Motor Group is a family-owned business and one of the largest, most successful, and fastest-growing motor groups in the UK. With over 25 years of experience, the group operates from more than 70 locations nationwide, offering a strong and stable presence in the automotive sector. Stoneacre provides an extensive range of new car deals from over 20 leading global manufacturers, including Ford, Mazda, and Fiat. The group also maintains a large stock of over 4,000 HPI-checked used cars, giving customers broad choice and value. Team members benefit from working in a well-established organization focused on growth, customer service, and long-term careers.

Role Description

This is a full-time, on-site Sales Executive role based in Durham. The Sales Executive will engage with customers in the showroom and over the phone, guiding them through the vehicle selection process and providing clear information on features, pricing, and finance options. Day-to-day responsibilities include managing inquiries, conducting test drives, preparing and presenting tailored offers, and following up with prospects to convert leads into sales. The role involves maintaining accurate records in the CRM system, coordinating with colleagues in finance and aftersales, and ensuring vehicles are presented to a high standard. The Sales Executive will work to achieve individual and team sales targets while delivering a professional, customer-focused experience.

Qualifications

• Strong customer service and relationship-building skills, with the ability to understand customer needs and provide appropriate solutions.
• Sales and negotiation skills, including lead follow-up, closing techniques, and confidence in presenting pricing and finance options.
• Communication and interpersonal skills, with clear verbal and written communication and a professional, approachable manner.
• Basic IT and CRM skills, including the ability to manage customer records, use email and office software, and follow defined processes.
• Previous experience in automotive sales, retail sales, or a similar customer-facing role is highly beneficial.
• Ability to work in a target-driven environment, manage time effectively, and stay organized in a busy showroom.
• Full UK driving license and willingness to conduct customer test drives.
• Flexible and proactive attitude, with a commitment to continuous learning and delivering high standards of service.