Sales Executive

Homes for Students; Liverpool; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Birthday day off

Eye tests

Bonus scheme

Extra annual leave

Cycle to work

Job summary

Homes for Students is seeking a Sales Executive to join the team in Liverpool. You will manage enquiries from multiple channels, convert leads to property viewings and bookings, and drive sales through proactive follow-up and effective use of the sales process.

The role is full-time, 40 hours per week, with a salary of £27,908.40 and a bonus scheme. You will be passionate about delivering excellent customer service and meeting daily targets.

Qualifications

• Excellent written English for customer communications.
• Ability to work under tight deadlines and with minimal supervision.
• Strong teamwork and collaboration across colleagues.
• Excellent organisational and time-management abilities.
• Good negotiation skills for closing bookings.
• Ability to interact with people at all levels.
• Goal-driven with ability to hit targets.
• Sales experience is helpful but not required.

Responsibilities

• Handle enquiries via phone, live chat, email, web and social media.
• Convert leads into viewings and bookings.
• Follow up enquiries using all channels and the established sales process.
• Identify customer needs and sales opportunities.
• Deliver daily/weekly targets and monitor conversions.
• Maintain accurate records in databases.

Skills

Written English

Time management

Team player

Organisational skills

Negotiation

People skills

Sales experience

Job description

Homes for Students is one of the UK's leading providers of student accommodation.

• Got customer service experience?
• Interested in sales?
• Looking for a role with genuine career progression?
• Interested in making good money by just helping students find a room?
• Want to have a salary and earn bonus on top?
• Feel like you've missed your calling in life?

We may have the job for you.

Job Type: Permanent, Full Time

Hours: 40 hours per week between the hours of 8am- 8pm, Monday to Sunday

Salary: £27,908.40

Purpose of the role: As Sales Executive you will be an active, contributing member of the sales team and handle calls, emails and converting to viewings and bookings using the sales process.

You will be responsible for ensuring your enquiries are followed up using all routes for contacting and converting to a booking in line with the sales process.

The student experience is at the forefront of everything we do, so you'll be passionate about delivering top customer service.

You will be sales and target led with a clear understanding of each properties proposition and USPs along with clear knowledge of the sales process as well as policies and procedures.

Accountabilities/Responsibilities

• Managing all enquiries from multiple communication channels including phone, live chat, email, web and social media
• Converting sales leads into viewing appointments and bookings
• Conducting outbound calls only to follow up on all enquires
• Identifying the sales opportunities and customer needs
• Delivering daily and weekly targets including conversion tracking
• Updating all databases accurately to allow for effective analysis
• Liaise with the property teams regarding local sales activity and ensure they have all the tools required locally to drive lead conversion
• Comply with Health and Safety working practice in accordance with the company’s policy
• To be flexible and work effectively with other colleagues
• Ensure all enquiries are logged and all sales processes and policies are followed.
• Ensure all enquiries are followed up using all routes for contacting and converting to a booking in line with the sales process
• Demonstrate a clear knowledge of the booking system
• Demonstrate a clear knowledge of the properties and keeping up to date with all activity throughout the year
• Ensure deadlines are met
• Identifying the sales opportunities and customer needs
• Delivering daily and weekly sales targets including conversion tracking

Skills

• Must have very strong written English skills for communication with customers.
• Ability to work with minimum supervision and to tight deadlines.
• Ability to work as part of a team.
• Excellent organisational skills and time management skills.
• Negotiating skills.
• Ability to deal effectively with people at all levels.
• Ability to achieve goals and targets within timescales.
• Sales experience preferred but not required.

Personal Qualities

• Must be performance driven
• Outgoing
• Likes interaction with others
• Natural communication skills
• Self-motivated and able to work as part of a group as well as independently with minimum guidance
• Confidence in taking the initiative and making decisions
• Delivering high standards
• Commitment to equal opportunities
• Willing to be flexible and respond to changing circumstances
• Demonstrate a positive 'can do' attitude and to become quickly established to add value to the business

Benefits

• Day off for your birthday
• Free eye tests
• Bonus Scheme
• Additional annual leave for long service

What's on offer:

• Generous holiday package of 25 days, plus bank holidays (pro rata for our part time colleagues)
• Access to a range of exclusive retail discounts to make your money go further.
• Take your special day off! Enjoy your birthday with a well-deserved break from work.
• Stay active and eco-friendly with our cycle-to-work scheme.
• Make a difference in the community with 2 charity days per annum.

Homes for Students is an equal opportunity employer and a member of Inclusive Employers. We are able to grow and learn better together with a diverse team of employees, so we encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.