Sales & Events Manager

Hand Picked Hotels Ltd; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Benefits offered by this job

28 days holiday

Uniform provided

Meals on shift

Spa and gym access

Onsite parking

Pension

Employee assistance programme

Job summary

Hand Picked Hotels in Guernsey seeks a Sales & Events Manager at Fermain Valley Hotel & Spa to lead guest experiences, drive sales, and manage end-to-end event planning with a focus on weddings, corporate events, and private dining.

You will coach a Sales & Events team, build long‑term client relationships, and ensure service excellence, blending hospitality finesse with commercial insight to uphold the Hand Picked standard.

Qualifications

• Previous experience in a sales and events role, ideally within a luxury hotel or high-quality venue.
• Strong organisational skills with exceptional attention to detail.
• Excellent communication skills, both written and verbal.

Responsibilities

• Lead the delivery of exceptional guest experiences, overseeing events from initial enquiry through to flawless execution.
• Drive sales, maximise conversions, and manage end-to-end planning to ensure the highest standards of quality and service.
• Coach and inspire the Sales & Events team to achieve revenue targets and maintain a collaborative culture.

Skills

Sales & events

Client relationships

Leadership

Communication

Organisational skills

Tools

Opera PMS

Job description

Hand Picked Hotels

Sales & Events Manager – Fermain Valley Hotel & Spa

Location: St Peter Port, Guernsey, GY1 1ZZ

Salary: Highly competitive salary + service charge + excellent colleague benefits

Job Type: Full-time | Permanent | 5 days out of 7

Come and join our Team... We are currently seeking a passionate and enthusiastic Sales & Events Manager at Fermain Valley Hotel & Spa, part of Hand Picked Hotels. Perched high above Guernsey’s stunning southeast coast, Fermain Valley Hotel offers more than just breathtaking views - it’s a place where passion for hospitality and natural beauty come together to create truly unforgettable experiences. Surrounded by lush gardens and overlooking the shimmering waters of Fermain Bay, our clifftop retreat is a haven for those seeking pure relaxation. Inside, uncompromising comfort, refined luxury, and heartfelt service define every moment, and it's our exceptional team who bring it all to life. When you join Fermain Valley, you become part of a close-knit, forward-thinking team that thrives on delivering genuine warmth, personalised service with an emphasis on service, excellence & consistency, that guests remember long after they leave. Whether you’re working in our boutique rooms, refined restaurants, or welcoming reception, you’ll be part of a workplace that values passion, personality, and pride in everything we do. If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Fermain Valley Hotel & Spa offers an inspiring place to grow your career.

What will the role involve?

As our Sales & Events Manager, you will lead the delivery of exceptional guest experiences, overseeing events from initial enquiry through to flawless execution. Responsible for driving sales, maximising conversions, and managing the end-to-end planning process, you will ensure every event is delivered to the highest standards of quality, service, and professionalism. With a passion for hospitality and a flair for sales, you will build strong relationships with clients, guiding them through their journey with confidence and expertise. From weddings and private dining experiences to corporate events and special celebrations, you will create bespoke occasions that exceed expectations and enhance the venue's reputation. Combining commercial awareness with operational excellence, you will oversee all aspects of event planning and delivery, ensuring every detail is carefully considered. You will also lead, coach, and inspire the Sales & Events team, fostering a collaborative and high-performing culture while implementing strategies to achieve and exceed revenue targets. Highly organised, proactive, and service-driven, you will consistently identify opportunities to enhance the guest experience and grow the business. Above all, this is an exciting opportunity to make a genuine impact within a passionate team, where your leadership, creativity, and expertise will help create memorable experiences and drive continued success.

This is a full-time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business. Flexible working hours can be accommodated where possible.

What’s in it for you?

• A highly competitive salary, plus a share of service charge.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Complimentary spa and gym access (*restrictions apply).
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
• You are a confident and personable hospitality professional with a strong passion for sales and events
• Previous experience in a sales and events role, ideally within a luxury hotel or high-quality venue
• Experience supporting or leading event planning and coordination
• A proven ability to convert enquiries into confirmed business
• Strong organisational skills with exceptional attention to detail
• Excellent communication skills, both written and verbal
• A proactive, hands-on, and customer-focused approach
• Confidence in using hotel systems, with Opera experience preferred
• The ability to build rapport quickly and maintain long-term client relationships
• A collaborative mindset with the ability to support and inspire a team

Who we are…

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands. Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day. Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.