Sales & Events Manager

Fuller, Smith & Turner; Greater London; Presencial; GBP 17 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Food & drink discount 25%

Weekly tips on top of hourly pay

Discounted hotel stays

My Fuller’s benefits platform

Healthcare Cash Plan

Wagestream early access

Resumo da oferta

Fuller’s The Drayton Court Hotel in West London seeks a Sales & Events Manager to drive pre-booked revenue, manage event delivery and lead the sales cycle from inquiry to booking. You will work with Collins, Atreemo and Tonic systems to keep accurate records and deliver bespoke events across the year.

You’ll engage clients, respond promptly with compelling proposals, and collaborate with hotel teams in a fast-paced environment that values growth and guest experience.

Qualificações

• Strong customer focus and commercial awareness.
• Excellent organisation and time management.
• Understanding of operational running of the business/events.
• Great communication and people skills.
• Creative approach to problem-solving.
• High attention to detail.
• Ability to meet tight deadlines and manage multiple projects.
• Good negotiation, sales and marketing skills.

Responsabilidades

• Effectively execute pre-booked strategy.
• Deliver pre-booked revenue and covers targets.
• Drive additional business via outbound activity.
• Maintain accurate customer records and provide performance reports.
• Execute social media and online presence plan (website/listings).
• Investigate market and identify key event opportunities to drive more business.
• Boost conversion rate through clear customer communication.
• Create and support delivery of bespoke events across the year.
• Recruit, train and develop sales & events coordinator (where applicable).
• Provide excellent customer service in person and via email/phone.
• Communicate with teams to ensure successful delivery of bookings.

Conhecimentos

Customer focus

Commercial awareness

Organisation

Communication

Creativity

Attention to detail

Deadline management

Sales & marketing

Ferramentas

Collins

Atreemo

Tonic systems

Descrição da oferta de emprego

Hourly rate of up to £16 an hour available if preferred

Service charge and tronc added to both

An iconic West London destination, The Drayton Court Hotel combines 27 boutique bedrooms with a bustling bar, restaurant and events space. Hosting everything from weddings and private parties to corporate functions, it's a venue where great hospitality and unforgettable events come together.

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

What We Can Offer You

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What is the role of a Sales & Events Manager:

• Effectively execute pre-booked strategy.
• Deliver pre-booked revenue and covers targets.
• Drive additional business via outbound activity.
• Manage Collins, Atreemo & Tonic systems.
• Maintain accurate customer records and provide performance report as required.
• Execute social media platforms and online presence plan (including website & listings).
• Investigate the market and identify key event opportunities to drive more business.
• Boost conversion rate through quick and clear customer communication.
• Create and support delivery of bespoke events across the year.
• Recruit, train and develop sales & events coordinator (where applicable).
• Provide excellent customer service both in person and via email/phone.
• Communicate effectively with teams to ensure the successful delivery of bookings

What Skills would we like you to have?

• Strong customer focus and commercial awareness.
• Excellent organisation and time management skills.
• Understanding of the operational running of the business/events.
• Great communication and people skills.
• Creative approach to problem-solving.
• High attention to detail.
• Ability to meet tight deadlines and work on multiple projects.
• Good negotiation, sales and marketing skills.