Sales & Events Manager

Harri; Burford; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Discounts on food and drink

Healthcare Cash Plan

Full induction and training

Wagestream access

Staff discounts on hotel stays

Job summary

Cotswold Inns & Hotels is seeking a Sales & Events Manager to execute pre-booked revenue strategies and deliver agreed covers targets. You will drive additional business through outbound activity, manage event systems, and maintain accurate customer records for performance reporting.

The role requires excellent communication, organisation, and a customer-focused mindset to deliver bespoke events with exceptional service across our pubs and hotels.

Qualifications

• Strong customer focus and commercial awareness.
• Excellent organisation and time management skills.
• Understanding of the operational running of the business/events.

Responsibilities

• Execute pre-booked strategy and deliver revenue targets.
• Drive additional business via outbound activity and referrals.
• Manage event systems and customer records for accuracy and reporting.
• Deliver bespoke events across the year and ensure high service levels.
• Provide excellent customer service in person and via email/phone.

Skills

Customer focus

Commercial awareness

Organisation

Time management

Communication

People skills

Creativity

Attention to detail

Tools

Collins

Atreemo

Tonic

Job description

At Cotswold Inns & Hotels, we pride ourselves on creating unforgettable experiences in some of the most beautiful locations in the Cotswold’s. Whether it’s a wedding reception, board meeting, holiday of a lifetime, or a Christmas feast, we believe in delivering warm hospitality and exceptional service with a personal touch every single day. The teams in our collection of characterful hotels thrive on individuality, integrity, and a deep connection to our communities.
With Fuller’s values at our core – doing things the right way, being part of the family, celebrating individuality, and always asking what’s next? – we invite you to bring your true self and grow with us in a place where tradition and personality are both treasured.

The Bay Tree holds a magical ambiance that it has been remembered for, for centuries. Throughout the hotel the national trust colours are used from Farrow and Ball. Stonewalls, flagstone floors with open log fireplaces and wooden beams, create that home away from home feeling our guests seek.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What is the role of a Sales & Events Manager:

• Effectively execute pre-booked strategy.
• Deliver pre-booked revenue and covers targets.
• Drive additional business via outbound activity.
• Manage Collins, Atreemo & Tonic systems.
• Maintain accurate customer records and provide performance report as required.
• Execute social media platforms and online presence plan (including website & listings).
• Investigate the market and identify key event opportunities to drive more business.
• Boost conversion rate through quick and clear customer communication.
• Create and support delivery of bespoke events across the year.
• Recruit, train and develop sales & events coordinator (where applicable).
• Provide excellent customer service both in person and via email/phone.
• Communicate effectively with teams to ensure the successful delivery of bookings

What Skills would we like you to have?

• Strong customer focus and commercial awareness.
• Excellent organisation and time management skills.
• Understanding of the operational running of the business/events.
• Great communication and people skills.
• Creative approach to problem-solving.
• High attention to detail.
• Ability to meet tight deadlines and work on multiple projects.
• Good negotiation, sales and marketing skills.