Sales Development Team Leader

Evri; Gildersome; On-site; GBP 32,000 - 36,000; Full time

Job summary

Evri Group in Morley, Leeds, is seeking a hands-on Sales Development Team Leader to blend personal business development with team management. Drive customer engagement, pipeline growth and revenue performance across Domestic, International and Fulfilment services.

You will coach up to five Sales Development Executives and Apprentices, monitor activity and KPI achievement, manage pipelines and CRM accuracy, support onboarding, and collaborate with operations to ensure service levels meet customer

Qualifications

• Experience in telesales, field sales or account management.
• At least two years' commercial experience within the logistics industry.
• Proven track record of winning new business and achieving sales targets.
• Strong understanding of e-commerce and the SME marketplace.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead, coach and develop a team of up to five Sales Development Executives and Apprentices.
• Monitor call activity, sales performance and KPI achievement across the team.
• Manage team pipelines, sales forecasting and CRM accuracy.
• Support new starters through onboarding and accreditation programmes.
• Build and maintain a high-quality prospect pipeline to achieve personal sales targets.
• Win new business opportunities across Domestic, International and Fulfilment services.
• Ensure new customers are successfully onboarded and operational within agreed timescales.
• Build strong relationships with customers and internal stakeholders to deliver excellent service.
• Resolve customer escalations and account-related queries.
• Work closely with operational teams to ensure service levels meet customer expectations.

Skills

Telesales

Field Sales

Account Management

Sales targets

E-commerce

SME marketplace

CRM

Communication

Negotiation

MS Office

Stakeholder influence

Tools

CRM software

Job description

Evri Group is the UK's premier parcel delivery business, uniting four distinct brands-Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8-to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Job Title:

Sales Development Team Leader

Salary: £32,000 - £36,000 + Bonus

Location: Morley, Leeds

Type: Permanent

What You'll Do

As a hands-on sales leader, you'll combine personal business development activity with team management responsibilities. You'll ensure your team is performing at its best, maintaining high standards of customer engagement, pipeline management and sales performance.

Key Responsibilities:

• Lead, coach and develop a team of up to five Sales Development Executives and Apprentices.
• Monitor call activity, sales performance and KPI achievement across the team.
• Manage team pipelines, sales forecasting and CRM accuracy.
• Support new starters through onboarding and accreditation programmes.
• Build and maintain a high-quality prospect pipeline to achieve personal sales targets.
• Win new business opportunities across Domestic, International and Fulfilment services.
• Ensure new customers are successfully onboarded and operational within agreed timescales.
• Build strong relationships with customers and internal stakeholders to deliver excellent service.
• Resolve customer escalations and account-related queries.
• Work closely with operational teams to ensure service levels meet customer expectations.

What We Can Offer You

We're proud to offer a workplace where everyone can thrive:

• At least 33 days annual leave (including Bank Holidays)
• Career progression opportunities
• Flexible, inclusive benefits including shopping vouchers, insurance and healthcare options
• A culture where people are encouraged, supported and valued

What We're Looking For

• Experience in Telesales, Field Sales or Account Management.
• At least two years' commercial experience within the logistics industry.
• A proven track record of winning new business and achieving sales targets.
• Strong understanding of e-commerce and the SME marketplace.
• Excellent communication and relationship-building skills.
• Strong organisational skills with a proactive and results-driven approach.
• Effective negotiation, problem-solving and conflict-resolution abilities.
• Good IT skills, including Microsoft Office applications.
• The ability to influence and constructively challenge stakeholders at all levels.

We Are Evri - Where Everyone Is Welcome

At Evri Premium, we grow when our people do. We're committed to creating a truly inclusive and diverse workplace where everyone can bring their authentic selves to work. We aim to reflect the diversity of the customers we serve across the UK and ensure every colleague feels valued and supported.

We're excited for the future - let's deliver it together.

Evri Group for everyone

We're committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves.

We're also on a mission to be the UK's most accessible delivery business. We've partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.

Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we'll give you respect, flexibility and a place where you can thrive.

At Evri Group, everyone is welcome.