Sales Development Representative Team Lead

Deliveroo; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic UKI Sales Team Leader to drive growth and manage a team of Sales Development Representatives. This hybrid role, based in Manchester, involves leading outbound campaigns, coaching team members, and collaborating with regional sales teams to maximize opportunities. With a focus on providing a seamless partner experience, you'll play a crucial role in the onboarding process and contribute to the overall success of the SMB team. If you're passionate about sales leadership and thrive in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Health Benefits

Family Support

Financial Assistance

Community Engagement

Growth Opportunities

Generous Time Off

Relocation Support

Qualifications

• 2+ years of experience in a Sales Leadership role.
• Proven results in a Contact Centre environment.

Responsibilities

• Manage outbound SDRs to lead quality partner acquisition.
• Produce ongoing sales reports with analysis to inform action plans.

Skills

Sales Leadership

Negotiation Skills

Pipeline Management

Tools

Salesforce

Dialler Technology

Job description

The Team
The Small Medium Business (SMB) teams are responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in several markets across Europe, ensuring that they continue to grow and operate. The SMB teams span the full lifecycle of partner interactions, from initial acquisition, onboarding, reactive support, to proactive account management.

The Role
As a UKI Sales Team Leader, you will be responsible for leading and managing a team of Sales Development Representatives (SDRs) focused on generating new restaurant sign-ups to join the Deliveroo platform. Your primary focus will be overseeing outbound call campaigns to achieve business growth, ensuring SDRs monitor their pipelines effectively and maximize sales.

You will ensure that the team provides a positive and seamless partner experience during onboarding onto the platform. This role is crucial for continued growth and enabling more SMB partners to maximize the benefits of our platform.

You will work at our Manchester centre and report to the SMB Head of Sales. This is a hybrid role, requiring work in the Manchester office 3 days a week.

What you'll do

1. Manage outbound SDRs to lead quality partner acquisition, generate new sales opportunities, and ensure relevant utilization of Salesforce to track pipelines.
2. Identify development areas of SDRs, provide coaching to improve efficiency, and enhance team performance.
3. Collaborate with Regional Sales Teams to share market knowledge, maximizing sales opportunities in various areas.
4. Execute campaigns following contact strategies that deliver key performance metrics, including sales outcomes, restaurant experience, and qualitative results.
5. Produce ongoing sales reports with analysis to inform clear action plans.
6. Attend weekly and stakeholder meetings to provide updates on team performance and progress.
7. Act as an inspirational role model.

You

This is a fast-paced role requiring a passion for people leadership and results delivery, with the ability to handle objections and thrive in a target-driven environment.

The essential skills include:

• 2+ years of experience in a Sales Leadership role
• Proven results in a Contact Centre environment
• Effective negotiation skills with partners

Desired experiences include:

• Experience with Salesforce for customer management
• Experience with High Velocity Sales
• Familiarity with dialler technology, especially power and predicted modes

Workplace & Diversity

At Deliveroo, we value our people and prioritize their welfare. We offer a wide range of benefits covering health, family, finance, community, convenience, growth, time off, and relocation.

We believe a great workplace reflects the diversity of the world we live in. We welcome everyone regardless of gender, race, sexuality, religion, or personal preferences. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an exciting space.