Sales, Customer Service & Business Development

Reed Specialist Recruitment; Cambridge; Presencial; GBP 32.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary range

Opportunities for professional develop

Descripción de la vacante

Reed Specialist Recruitment in Cambridge is seeking a proactive Sales, Customer Service & Business Development professional to manage customer enquiries from initial contact to sale and provide after-sales support.

You will identify new channels, partnerships and commercial relationships to grow the business, blending strong customer service with proactive selling and relationship management. The role involves collaboration with marketing to support campaigns and develop opportunities.

Formación

• GCSE level education, degree level preferred.
• At least 5 years of experience in sales, customer service, retail or similar.
• Experience in a technical, engineering or cycling environment desirable.
• Knowledge or interest in bicycles or electric bikes a plus.
• Persuasive and confident communication skills.
• Reliable, enthusiastic and able to build long-term customer relationships.
• Strong problem-solving abilities and ability to meet targets under pressure.
• Excellent organisation and time-management skills.
• Ability to work independently and as part of a team.

Responsabilidades

• Respond promptly and professionally to inquiries via email, phone, website and social media.
• Manage sales inquiries from initial contact through quotation, order and completion.
• Understand customer requirements and recommend products, services and solutions.
• Follow up on sales leads consistently and proactively.
• Maintain accurate records of leads, interactions, quotations and opportunities.
• Identify opportunities to increase sales through additional products and services.
• Monitor outstanding quotations and follow up with potential customers.
• Liaise with teams to resolve customer issues and ensure orders progress smoothly.
• Research potential business partners, retailers and commercial opportunities.
• Arrange and participate in meetings, presentations and demonstrations.

Conocimientos

Persuasive communication

Customer relationship management

Sales experience

Time management

Teamwork

Educación

GCSE level

Degree preferred

Descripción del empleo

Sales, Customer Service & Business Development

Annual Salary: £32,000 - £38,000 Location: Cambridge Job Type: Full-time, in office, permanent

This position is crucial for managing customer enquiries from initial contact through to sale and after-sales support, while also identifying and developing new business opportunities. The role combines excellent customer service with proactive sales and relationship management. The successful candidate will be confident in communicating with customers, understanding their requirements and developing new channels, partnerships and commercial relationships.

Day-to-day of the role:

• Respond promptly and professionally to incoming customer enquiries via email, telephone, website and social media.
• Manage sales enquiries from initial contact through to quotation, order and completion.
• Understand customer requirements and recommend appropriate products, services and solutions.
• Follow up on sales leads consistently and proactively.
• Maintain accurate records of leads, customer interactions, quotations and sales opportunities.
• Identify opportunities to increase sales through additional products, upgrades, accessories and services.
• Monitor outstanding quotations and follow up with potential customers.
• Manage customer queries, concerns and complaints professionally and promptly.
• Liaise with various teams to resolve customer issues and ensure orders progress smoothly.
• Identify and develop new sales opportunities and potential customer groups.
• Research potential business partners, retailers, organisations and commercial opportunities.
• Arrange and participate in meetings, presentations, demonstrations and sales discussions.
• Monitor market activity and identify relevant opportunities and trends.
• Work closely with the marketing team to support sales campaigns and promotional activities.

Required Skills & Qualifications:

• Educated to GCSE level, degree level preferred.
• At least 5 years of experience in sales, customer service, retail or a similar role.
• Experience within a technical, engineering or cycling environment is desirable.
• Knowledge or interest in bicycles or electric bikes is a plus.
• Persuasive and confident communication skills.
• Reliable, enthusiastic and able to build long-term customer relationships.
• Strong problem-solving abilities and ability to meet targets under pressure.
• Excellent organisation and time-management skills.
• Ability to work independently and as part of a team.

Benefits:

• Competitive salary range.
• Opportunities for professional development and growth.
• Supportive team environment.