Sales Coordinator

Loughborough University; Loughborough; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Birthday leave

Free gym access

Free meal

Free parking

Pension scheme enrollment

Job summary

Imago Venues at Loughborough University Campus is seeking a Sales Coordinator to join our Commercial Team. You will manage enquiries, secure new and repeat business, and coordinate events from initial inquiry through to delivery, ensuring every booking is planned accurately and every customer enjoys an exceptional experience.

This fast-paced role blends sales, customer service and event coordination. You will build strong client relationships, maximise conversion opportunities, and work with

Qualifications

• Experience in a sales, hospitality, events or customer-facing environment.
• Strong written and verbal communication.
• Excellent relationship-building and customer service.
• Organised with attention to detail and accuracy.

Responsibilities

• Respond to enquiries and secure new and repeat business across our venue portfolio.
• Prepare quotations, proposals and contracts for customers.
• Conduct venue showrounds and pre-event meetings with clients.
• Follow up enquiries to maximise conversion rates and revenue opportunities.
• Coordinate all confirmed events, ensuring accurate input of booking details into company systems.
• Build and maintain strong client relationships, acting as a key point of contact throughout the customer journey.
• Work closely with operational teams to communicate event requirements and ensure smooth event delivery.
• Attend regular function sheet and operational meetings.
• Ensure event billing information is accurately recorded and processed.
• Support on-site event delivery and delegate registration when required.
• Undertake proactive sales activity, including telesales and business conversion calls.
• Support wider business development initiatives and commercial objectives.

Skills

Sales experience

Communication skills

Relationship building

Organisational skills

Customer service

Proactive selling

Job description

The University is dedicated to supporting an equitable, diverse, and inclusive environment - to create better futures, together. The diverse backgrounds, characteristics and opinions within our community are our great strength and are key to our pursuit of delivering educational excellence, enterprise, research and professional services. We welcome applications from people from diverse backgrounds and minoritized groups as they are currently under-represented within our community.

We recognise the value of a fulfilling and balanced work and personal life which promotes wellbeing. We seek to support colleagues in achieving this balance and have family-friendly policies, flexible working arrangements and many roles can be suitable for dynamic working arrangement. This includes considering applications to work on a part-time, flexible and job share basis wherever possible.

We are proud to be a Real Living Wage Employer—so much so that we go beyond the standard, providing additional supplementary payments at specific pay points to further support our employees' financial wellbeing. Further information about the Loughborough Real Living Wage Supplement can be found on our HR webpage .

Loughborough University is a UKVI Sponsor. Some individuals may require sponsorship to enable them to apply for a visa to provide them with the right to work in the UK. Please note certain roles are not eligible for sponsorship. For further information and eligibility please visit the UKVI website .

Job details

Job title Sales Coordinator Job reference REQ260596 Date posted 14/08/2026 Application closing date 02/09/2026 Location Loughborough Package £28,089.83 per annum

Job description

Position: Full time (37.5 hours per week)

Salary: £28,089.83 per annum

Benefits:

• 25 days annual leave plus bank holidays
• Paid leave day for your birthday
• Free access to on-site gym facilities at Burleigh Springs
• Free meal
• Free car parking
• Enrolment into company pension scheme

We have an exciting opportunity for a highly organised and customer-focusedindividual to join one of the UK's leading conference venue and hotel brands.

As a Sales Coordinator, you will play a key role within our Commercial Team, managing enquiries, securing new and repeat business, and coordinating events from initial enquiry through to delivery. You'll work closely with clients and operational teams to ensure every booking is planned accurately and every customer receives an exceptional experience.

This is a fast-paced and rewarding role that combines sales, customer service and event coordination. You will be responsible for building strong client relationships, maximising business conversion opportunities and ensuring event information is communicated effectively across our venues.

About Us

Based at Loughborough University Campus, our brand portfolio includes:

• Burleigh Court Hotel and Conference Centre (including Burleigh Springs Spa and Leisure Centre)
• Holywell Park Day Conference Centre
• The Link Hotel
• The Elite Athlete Centre and Hotel
• Loughborough University's conference, sports and events facilities
• Loughborough University Nursery

Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries.

With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do.

We take workplace engagement seriously and are proud to have been awarded the Best Companies accreditation as very good to work for 2025.

Simply put, we’re trying to make Imago Venues a place where people love to be. We care about our people and we’re kind to each other. We’re ambitious, ethical, sustainable and, most importantly, we’re accountable.

What You'll Do

As a Sales Coordinator, you will:

• Respond to incoming enquiries and proactively secure new and repeat business across our venue portfolio.
• Prepare professional quotations, proposals and contracts for customers.
• Conduct venue showrounds and pre-event meetings with clients.
• Follow up enquiries to maximise conversion rates and revenue opportunities.
• Coordinate all confirmed events, ensuring accurate input of booking details into company systems.
• Build and maintain strong client relationships, acting as a key point of contact throughout the customer journey.
• Work closely with operational teams to communicate event requirements and ensure smooth event delivery.
• Attend regular function sheet and operational meetings.
• Ensure event billing information is accurately recorded and processed.
• Support on-site event delivery and delegate registration when required.
• Undertake proactive sales activity, including telesales and business conversion calls.
• Support wider business development initiatives and commercial objectives.

About You

We're looking for someone who is enthusiastic, organised and passionate about delivering exceptional customer experiences.

You’ll ideally have:

• Experience in a sales, hospitality, events or customer-facing environment.
• Strong communication skills, both written and verbal.
• Excellent relationship-building and customer service skills.
• A positive and proactive approach to sales and business development.
• Strong organisational and administrative abilities.
• Excellent attention to detail and accuracy.
• Good commercial awareness and a results-focused mindset.
• Confidence using IT systems and working with multiple priorities.
• The ability to work effectively both independently and as part of a team.
• Experience of event coordination or conference sales would be advantageous

Why Join Us?

You'll join an ambitious and supportive team at an exciting time for the business, with opportunities to develop your career, influence change and make a genuine impact on our customer experience.

In return, you'll benefit from:

• A supportive and collaborative working environment
• Excellent development opportunities
• Competitive salary and benefits package
• The opportunity to work across an exciting and diverse venue portfolio
• The chance to be part of one of the UK's leading conference and hospitality businesses

If you're passionate about customer service, enjoy building relationships and thrive in a busy sales environment, we'd love to hear from you.

Come join our team!

Closing date: 2 nd September 2026

Interviews to be held: 10 th September 2026

Imago Venues are an Equal Opportunities and Disability Confident Committed Employer