Sales Coordinator

Accor Hotels; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

Accor Hotels is seeking a dynamic Sales Coordinator to support their sales team in Baghdad. The role involves managing schedules, customer relations, and revenue growth strategies. Candidates should possess strong organizational and communication skills, with at least 2 years of relevant experience.

Qualifications

• 2+ years of experience in a sales coordination role, preferably in a related industry.
• Excellent verbal and written communication skills in English and Arabic.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Support the Director of Sales & Marketing and manage appointments and schedules.
• Assist in preparation and distribution of business presentations and sales reports.
• Coordinate client in-house visits and maintain digital platforms.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Organizational skills

Customer service

Sales skills

Presentation skills

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

We are seeking a dynamic and customer-focused Sales Coordinator to join our team in Baghdad, Iraq. As a Sales Coordinator, you will play a crucial role in supporting our sales team, managing customer relationships, and driving revenue growth for our hotel.

• Support the Director of Sales & Marketing in managing appointments, scheduling, reports, and travel planning.
• Coordinate the team’s daily, weekly, and monthly schedules, follow-ups, training reminders, and internal communications.
• Assist in preparation and distribution of business presentations, sales reports, and meeting documentation.
• Maintain and update a comprehensive filing and documentation system (both digital and physical).
• Prepare and manage the department’s office supply inventory, purchase requests, and materials requisition.
• Assist in compiling and updating client databases on Opera and Microsoft Excel.
• Prepare and send quotations, sales proposals, contracts, and corporate offer letters as directed by Account Managers.
• Track incoming inquiries, group requests, and promotional email campaigns—ensuring timely responses (within 24 hours).
• Support the execution and follow-up of sales activities, FAM trips, local exhibitions, and promotional campaigns.
• Coordinate client in-house visits and hotel tours in the absence of the Sales Team, ensuring professional representation.
• Maintain and replenish brochures, fact sheets, flyers, and presentation kits for corporate use.
• Update promotional information across digital platforms including the hotel website and client-facing communication, as assigned.
• Conduct outbound calls and email campaigns to existing and prospective accounts as directed
• Uphold the Mövenpick brand ethos and Heartist values in all internal and external interactions.
• Demonstrate a positive, courteous, and guest-first attitude, maintaining a high standard of grooming and presentation.
• Show a strong sense of confidentiality and ethics in handling sensitive information.
• Promote team synergy and inter-departmental cooperation.
• Remain adaptable to extended working hours or alternative assignments when operational demands require.
• Maintain familiarity with hotel offerings, room categories, facilities, promotions, and policies.
• Ensure the Sales Office is manned during working hours, coordinating breaks accordingly.

Qualifications

• 2+ years of experience in a sales coordination role, preferably in a related industry
• Excellent verbal and written communication skills in English and Arabic; additional language skills are a plus
• Strong interpersonal and problem-solving abilities
• Exceptional organizational skills with the ability to manage multiple tasks simultaneously
• Detail-oriented with a focus on accuracy and timeliness
• Proven ability to work collaboratively in a team environment
• Self-motivated with the ability to work independently in a fast-paced setting
• Excellent customer service skills with a professional telephone etiquette
• Strong sales and presentation skills