Sales Consultant - Northampton Collingtree Park

Virgin Active; Northampton; Presencial; GBP 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days annual leave

The Peoples Pension

Complimentary Virgin Active membership

Discounts on PT sessions

Virgin Family discounts

20% off food and drink at KAUAI

Salary Finance access

Health Heroes counselling

Dexters corporate letting services

ePoints discounts

Descripción de la vacante

Virgin Active in the United Kingdom seeks a member-facing role focused on delivering an exceptional experience for members and prospects. You will act as the first contact, create a welcoming atmosphere, and drive membership growth through tailored offers and strong customer service.

Responsibilities include achieving monthly targets, supporting club operations, and stepping into Duty Shift when required, all while maintaining the brand’s premium wellness environment and member-centric culture.

Formación

• Experience in a customer-centric, target-driven role (desirable)
• Strong interpersonal skills and approachable demeanor
• Excellent communication skills

Responsabilidades

• Act as the point of contact for members and elevate their experience at every touchpoint.
• Create a warm, inviting atmosphere throughout the club and greet members on visits.
• Take ownership of membership targets and drive sales, retention and growth monthly.
• Ensure activity targets are met to achieve net growth.
• Tailor membership offerings to meet individual needs and expand corporate memberships locally.
• Provide advice on Exercise Experience and Virgin Active products.
• Support smooth club operations and deliver exceptional customer service.
• Fulfill Duty Shift when needed and lead by example in club management.

Conocimientos

Customer service

Sales

Interpersonal skills

Communication

Descripción del empleo

• Acting as the point of contact for members, elevating their member experience at every touchpoint. Addressing member inquiries and uphold meticulous standards of administration and support.
• Creating a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House, to providing new Member visits.
• Taking ownership of your membership targets, striving for excellence in sales, retention, and growth every month.
• Ensuring that all activity targets are met to achieve our desired net growth.
• Tailoring membership offerings to meet individual needs and expand corporate memberships to prospects within the immediate locality of the club.
• Providing advice on all activities related to Exercise Experience and products offered by Virgin Active.
• Supporting the smooth operation of your club and consistently provide exceptional customer service to all.
• Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.
  Previous experience of working in a customer centric, target driven role (desirable but not essential).
• Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
• Good communication skills.
  The opportunity to be part of a brand redefining the future of wellness
• A premium environment with industry leading facilities
• Development and progression opportunities aligned to your level
• Access to a vibrant, engaged member community
• The platform to build your career, reputation and impact

The Perks

• 30 days (including bank holidays) annual leave, plus a Celebration Day - and we want you take them
• Access to The Peoples Pension, with our contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
• We want you to love Virgin Active like we do, so you get discounts across Virgin active - everything from guest passes to 50% off PT sessions.
• You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
• Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
• Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
• Mental health is a cornerstone of wellbeing. Our Health Heroes employer assistance programme is there when you need a helping hand with 6 free counselling sessions.
• We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services - meaning no tenant charges.
• Access to ePoints, offering loads of online discounts to retailers.