Sales & Experience Consultant

Virgin Active & KAUAI; Greater London; Sur place; GBP 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Annual leave

Pension

Free Virgin Active membership

PT session discounts

Discounts across Virgin Group

KAUAI discounts

Salary Finance

Counselling support

Dexters corporate letting

ePoints discounts

Academy course discounts

Résumé du poste

Virgin Active & Kauai is recruiting a Sales Membership Consultant to join our Acquisitions team in a full-time role with 40 hours per week. You will drive membership growth by meeting monthly targets, acting as the primary contact for members and prospects, and delivering exceptional service across the club.

You'll welcome members at front of house, tailor offers to individual needs, and contribute to a warm, inviting atmosphere.

Qualifications

• Previous experience in a customer-centric, target-driven role.
• Strong interpersonal skills to engage members and prospects.
• Ability to drive membership growth and meet monthly targets.

Responsabilités

• Act as the point of contact for members, addressing inquiries and maintaining high administrative standards.
• Create a welcoming club atmosphere and conduct member visits at the front of house.
• Own membership targets and pursue sales, retention and growth each month.
• Ensure activity targets support net growth and tailor offers to individual member needs.

Connaissances

Customer service

Target driven

Communication skills

Front of House

Description du poste

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day.We are looking for a Sales Membership Consultant to join our Acquisitions team.

Role Type: Full Time

Number of Hours: 40 Hours

In this role, you will play a part in the team being responsible for meeting the monthly membership goals for sales and growth, with a focus on data and revenue.

The Role

• Acting as the point of contact for members, elevating their member experience at every touchpoint. Addressing member inquiries and uphold meticulous standards of administration and support.
• Creating a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House, to providing new Member visits.
• Taking ownership of your membership targets, striving for excellence in sales, retention, and growth every month.
• Ensuring that all activity targets are met to achieve our desired net growth.
• Tailoring membership offerings to meet individual needs and expand corporate memberships to prospects within the immediate locality of the club.
• Providing advice on all activities related to Exercise Experience and products offered by Virgin Active.
• Supporting the smooth operation of your club and consistently provide exceptional customer service to all.
• Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.

Who We’re Looking For

• Previous experience of working in a customer centric, target driven role (desirable but not essential).
• Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.

What You’ll Get

• The opportunity to be part of a brand redefining the future of wellness
• A premium environment with industry leading facilities
• Development and progression opportunities aligned to your level
• Access to a vibrant, engaged member community
• The platform to build your career, reputation and impact

The Perks

• 33 days (including bank holidays) annual leave, plus a Celebration Day and we want you take them
• Access to The Peoples Pension, with our contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
• We want you to love Virgin Active like we do, so you get discounts across Virgin active everything from guest passes to 50% offPTsessions.
• You will join Virgin Family where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
• Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
• Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
• Mental health is a cornerstone of wellbeing. Our Health Heroes employer assistance programme is there when you need a helping hand with 6 free counselling sessions.
• We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services meaning no tenant charges.
• Access to ePoints, offering loads of online discounts to retailers.
• Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.

Pay Range