Sales Consultant - Clearview

Virgin Active; Brentwood; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave including bank

Pension contributions

Complimentary Virgin Active membership

Member and family discounts

Discounts on PT sessions and guestPass

Job summary

Virgin Active is seeking a member experience focused role at our Brentwood club. You will be the front-line contact for members, creating a warm atmosphere and guiding new member visits while supporting sales, retention and growth goals.

Role emphasizes delivering exceptional service, flexible duties, and active involvement in club operations within a premium wellness environment.

Responsibilities

• Acting as the point of contact for members, elevating their member experience at every touchpoint.
• Addressing member inquiries and uphold meticulous standards of administration and support.
• Creating a presence and a warm, inviting atmosphere throughout the club, from Front of House to new Member visits.
• Taking ownership of membership targets and striving for sales, retention and growth each month.
• Ensuring all activity targets are met to achieve net growth.
• Tailoring membership offerings to meet individual needs and expand corporate memberships locally.
• Providing advice on Exercise Experience and Virgin Active products.
• Supporting smooth club operation and delivering exceptional customer service.
• Taking on Duty Shift responsibilities when needed, leading by example in club management.
• Previous customer-centric, target-driven experience is desirable.
• Strong interpersonal skills and approachability for members, prospects and colleagues.
• Good communication skills.
• Opportunity to be part of a brand redefining the future of wellness.
• Premium environment with industry-leading facilities.
• Development and progression opportunities aligned to your level.
• Access to a vibrant, engaged member community.
• The platform to build your career, reputation and impact.

Job description

• Acting as the point of contact for members, elevating their member experience at every touchpoint. Addressing member inquiries and uphold meticulous standards of administration and support.
• Creating a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House, to providing new Member visits.
• Taking ownership of your membership targets, striving for excellence in sales, retention, and growth every month.
• Ensuring that all activity targets are met to achieve our desired net growth.
• Tailoring membership offerings to meet individual needs and expand corporate memberships to prospects within the immediate locality of the club.
• Providing advice on all activities related to Exercise Experience and products offered by Virgin Active.
• Supporting the smooth operation of your club and consistently provide exceptional customer service to all.
• Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.
• Previous experience of working in a customer centric, target driven role (desirable but not essential).
• Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
• Good communication skills.
• The opportunity to be part of a brand redefining the future of wellness
• A premium environment with industry leading facilities
• Development and progression opportunities aligned to your level
• Access to a vibrant, engaged member community
• The platform to build your career, reputation and impact

The Perks

• 33 days (including bank holidays) annual leave, plus a Celebration Day - and we want you take them
• Access to The Peoples Pension, with our contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
• We want you to love Virgin Active like we do, so you get discounts across Virgin active - everything from guest passes to 50% off PT sessions.
• You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
• Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
• Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
• Mental health is a cornerstone of wellbeing. Our Health Heroes employer assistance programme is there when you need a helping hand with 6 free counselling sessions.
• We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services - meaning no tenant charges.
• Access to ePoints, offering loads of online discounts to retailers.