Sales Consultant

Retirement Villages Group; West Byfleet; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Pension scheme

Enhanced annual leave

Enhanced maternity, paternity and adop

Life assurance

Annual birthday leave

Employee Assistance Programme

Reward schemes and retail discounts

Learning and development opportunities

Volunteering and wellbeing days

Job summary

Retirement Villages Group at Botanical Place in West Byfleet is seeking a proactive Sales Consultant to drive the full sales journey from enquiry to completion. You will showcase our homes and lifestyle, build relationships with prospective residents and their families, and work with the Village Manager to coordinate move-ins.

The role is full-time, based at Botanical Place, with occasional weekend work to support customers and maximize sales opportunities.

Qualifications

• Proven sales experience within estate agency, property, new homes or retirement living sectors.
• Experience using CRM to manage leads and customer relationships.
• Excellent communication, presentation and negotiation abilities.

Responsibilities

• Manage incoming sales enquiries and follow up to maximise opportunities.
• Qualify and nurture leads, maintain CRM records and track activity.
• Convert enquiries into viewings and sales, guiding customers through the process.

Skills

Sales experience

CRM experience

Communication skills

Negotiation skills

Organised working

Full driving licence

Job description

Here at Retirement Villages Group (RVG), we believe everyone should have the opportunity to age well. We create communities where people can enjoy independence, stay connected and make the most of later life, with the freedom to focus on what matters most.

We're looking for an enthusiastic and driven Sales Consultant to join our team at Botanical Place in West Byfleet.

This is an exciting opportunity for an experienced sales professional to take ownership of the customer journey, from the first enquiry through to completion and move-in, helping prospective residents find a home and lifestyle that's right for them.

The role

You'll be responsible for driving sales and managing the full sales journey, building strong relationships with prospective residents and their families along the way. Combining excellent customer service with commercial awareness, you'll showcase our properties, lifestyle and community, turning enquiries into viewings and ultimately successful sales.

You'll be the main point of contact for your customers, providing a personal, knowledgeable and supportive experience at every stage.

What you’ll be doing:

• Managing incoming sales enquiries, responding promptly and following up to maximise opportunities.
• Qualifying and nurturing leads, maintaining accurate records and keeping on top of CRM activity.
• Converting enquiries into viewings and confidently showcasing our homes, facilities and lifestyle.
• Building trusted relationships with prospective residents and their families, taking the time to understand their needs and aspirations.
• Managing the sales process from initial enquiry and viewing through to negotiation, offer, deposit and completion.
• Working towards sales targets and achieving the best possible sales values.
• Keeping customers informed throughout their journey, providing regular updates and ensuring a smooth transition into their new home.
• Working closely with the Village Manager and wider community team to coordinate completions and move-ins.
• Supporting open days, marketing events and local networking activities to raise awareness of Botanical Place.
• Maintaining the marketing suite and show apartments to the highest standards.

What we're looking for

You'll be a confident and motivated sales professional who enjoys building relationships, delivering results and providing an exceptional customer experience.

Ideally, you'll bring:

• Proven sales experience within estate agency, property, new homes or the retirement living sector.
• A track record of achieving or exceeding sales targets and KPIs.
• Experience managing a longer sales cycle, ideally including off-plan sales.
• Confidence using CRM systems to manage leads and customer relationships.
• Excellent communication, presentation and negotiation skills.
• A proactive and organised approach, with the ability to manage your own workload and take initiative.
• The ability to build trust, listen carefully and understand individual customer needs.
• A genuine interest in helping people make an important decision about their future home.
• A full driving licence.

Experience in lettings would also be an advantage.

The practical details

This is a full-time, permanent role based five days a week at Botanical Place in West Byfleet. Flexibility to work some weekends is essential, as this is an important part of supporting our customers and delivering the best possible sales experience.

What we offer

In return, we offer a competitive salary and a range of excellent benefits, including:

• Pension scheme
• Enhanced annual leave
• Enhanced maternity, paternity and adoption leave
• Life assurance
• Annual birthday leave
• Employee Assistance Programme
• Reward schemes and retail discounts
• Learning and development opportunities
• Volunteering and wellbeing days

Join our team

If you're passionate about property sales, enjoy building lasting relationships and want to make a genuine difference to people's lives, we'd love to hear from you!