Sales Consultant

Vistry Group; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Consultant to enhance their team at a vibrant development site. This role involves managing the sales process and ensuring exceptional customer service while navigating a fast-paced environment. The ideal candidate will possess strong negotiation skills and a proven track record in sales, with a passion for the housing market. Join a company that values integrity, caring, and quality, and be part of a mission to build sustainable communities. With numerous employee benefits and opportunities for growth, this position offers a fulfilling career path.

Benefits

Competitive salary

Annual bonus

Mileage allowance

Up to 39 days leave

Private medical insurance

Enhanced parental leave

Pension scheme

Life assurance

Employee rewards portal

Volunteering days

Qualifications

• Experience in customer-facing roles and lead generation.
• Proven ability to meet sales targets and handle complaints.

Responsibilities

• Manage the sales process and maintain customer records.
• Deliver excellent customer service and exceed expectations.
• Coordinate with site teams and manage sales inquiries.

Skills

Customer-facing experience

Lead generation

Sales process completion

Negotiation skills

Excellent communication

IT skills (Microsoft Office)

Organizational skills

Ability to handle complaints

Interest in property market

Education

5 GCSEs including Mathematics and English

A Levels in any discipline

Job description

We have a new opportunity for a Sales Consultant to join our team within Vistry Cornwall South West, at our Sherford site in Plymouth.

As our Sales Consultant, you will carry out all aspects of the day-to-day running of the sales hub/development in accordance with the customer journey, taking ownership of the sales process with customers, maintaining necessary records and documentation during all stages of the sales process across multiple sites and house ranges within the sales hub/development. You will be responsible for delivering successful continual sales at all sites within the sales hub/development.

What’s in it for you...

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Mileage allowance
• Up to 33 days annual leave plus bank holidays, increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee-paid cover
• Enhanced maternity, paternity, and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits...

In return, what we would like from you...

• Behave in line with our company values – Integrity, Caring, and Quality
• Experience working in a customer-facing role delivering under pressure
• Experience in generating leads and sales through telephone-based business development
• Proven track record of successfully completing the sales process with customers
• Proven ability to work under pressure and meet sales targets
• Excellent IT skills with knowledge of Microsoft Office tools
• Strong negotiation and sales skills
• Excellent administration and organizational skills
• Good planning and organizational skills
• Excellent communication skills
• Patience and ability to remain calm under pressure
• A friendly, trustworthy, and professional attitude
• Comfortable using multi-channel communication methods
• Ability to handle complaints and difficult situations
• An interest in property and the housing market
• Willingness to be flexible regarding duties and hours
• Full driving license and access to a suitable vehicle
• Willing to travel to all sales sites within the division, including regional offices
• Willing to work weekends

Desirable qualifications...

• 5 GCSEs / GCE or equivalent including Mathematics and English (at C grade or above)
• A Levels in any discipline

More about the Sales Consultant role...

• Ensure all relevant SOPs, sales, and policies are understood and adhered to, with mandatory training kept up to date.
• Deliver excellent customer service, advocating the customer journey and exceeding expectations.
• Assist with audits as required, in line with Vistry Values of ICQ.
• Use Vistry systems to perform your role effectively, ensuring clarity of records.
• Represent Vistry professionally with stakeholders.
• Proactively seek and follow up on sales inquiries via telephone and marketing literature.
• Manage and implement new sales initiatives and negotiate with customers for optimal outcomes.
• Maintain knowledge of local market conditions, house types, build progress, and available schemes.
• Proactively sell customer extras and manage reservations to increase profit.
• Respond to cancellations, attempt to 'save' reservations, and offer alternatives.
• Coordinate with site teams on build progress and customer information.
• Ensure the sales environment and show homes are maintained to brand standards.

We build more than homes; we’re making Vistry. Our ethos is about doing the right thing, living our values of integrity, caring, and quality, and developing sustainable communities. Join us in making Vistry a great place to work and build a career.