Luxury Jewellery Sales Consultant

Diamond Factory; Cardiff; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Vitality private healthcare

Birthday leave

Perkbox discounts

20 days annual leave + bank holidays

Enhanced maternity and paternity leave

Referral scheme

40 hours per week

Job summary

Diamonds Factory in Cardiff boutique is seeking a Luxury Jewellery Sales Consultant to join our showroom team. You will deliver a luxury, personalised service, guide clients through bespoke design journeys, and help build lasting relationships beyond a sale.

You will manage consultations, work with CRM and store systems, travel to other stores in the region, and support visual merchandising while upholding brand standards.

Qualifications

• 1-2 years experience in premium or luxury retail with a strong sales record.
• Jewellery or luxury product training (e.g., GIA, JAA) highly regarded.
• Outstanding written and verbal communication skills.
• Experience handling phone, video, and face-to-face consultations.
• Willingness to travel to support other stores within the region.
• Availability to work weekends and peak trade periods.

Responsibilities

• Conduct one-hour lounge consultations, actively listening to client needs and guiding bespoke design journeys.
• Provide a seamless luxury experience from welcome to post-sale, including thoughtful service, timely updates, and ongoing relationship building.
• Achieve monthly sales targets through a consultative approach, offering tailored recommendations and closing with confidence.
• Maintain strong knowledge of our collections, materials, and craftsmanship to educate clients and support bespoke design conversations.
• Use CRM and internal systems to process and track bespoke orders, manage enquiries, review support tickets, and elevate complex or sensitive matters to the appropriate teams.
• Represent the brand with professionalism and polish, upholding showroom standards, presentation, and client care.
• Work cross-functionally with Planning and store teams to support fulfilment, contribute to visual merchandising, and maintain a clean, organised showroom.
• Deliver exceptional customer experiences and contribute to a positive, team-oriented store environment.

Skills

Luxury retail experience

Communication skills

Consultation experience

Weekend availability

Travel readiness

Education

Jewellery or luxury product training (e.g., GIA, JAA)

Job description

We are seeking a Luxury Jewellery Sales Consultant to join our boutique team. Based in our elegant showroom, youll play a pivotal role in delivering exceptional client experiences that go beyond the transaction, fostering lasting relationships built on trust, emotion, and personalised service. Join us in our pursuit of excellence, and be part of a team passionate about craftsmanship, beauty, and creating unforgettable moments for our clients.

How Youll Contribute

• Client Consultations: Conduct one-hour lounge appointments, actively listening to client needs and guiding them through a personalised bespoke design journey.
• Customer Experience: Provide a seamless luxury experience from welcome to post-sale, including thoughtful service, timely updates, and ongoing relationship building.
• Sales Performance: Achieve monthly sales targets through a consultative approach, offering tailored recommendations and closing with confidence.
• Product Knowledge: Maintain strong knowledge of our collections, materials, and craftsmanship to educate clients and support bespoke design conversations.
• Operational & CRM Excellence: Use CRM and internal systems to process and track bespoke orders, manage enquiries, review support tickets, and elevate complex or sensitive matters to the appropriate teams.
• Brand Ambassadorship: Represent the brand with professionalism and polish, upholding showroom standards, presentation, and client care.
• Team Collaboration: Work cross-functionally with Planning and store teams to support fulfilment, contribute to visual merchandising, and maintain a clean, organised showroom.
• Success in this role looks like: consistently delivering exceptional customer experiences, achieving individual and store sales goals, demonstrating strong product knowledge, and contributing to a positive, team-oriented store environment.

Requirements

• 1 - 2 years experience in a premium or luxury retail environment, with a strong sales track record
• Jewellery, gemmology, or luxury product training (e.g., GIA, JAA) highly regarded
• Outstanding written and verbal communication skills
• Experience handling phone, video, and face-to-face consultations
• Able to learn systems quickly and troubleshoot issues independently
• Highly proactive and self-motivated to contribute beyond your core responsibilities
• Team player with a collaborative mindset and a positive, solution-focused attitude
• Creative eye for styling and passion for unique, bespoke jewellery
• Exceptional attention to detail, ensuring accuracy in product handling, visual merchandising, and client communications
• Customer-first mindset, acting as a brand ambassador and delivering exceptional experiences
• Impeccable personal presentation and alignment with brand aesthetic
• Willingness to travel to support other stores within the region to contribute to business success
• Availability to work weekends and peak trade periods is essential

Neve Jewels Group is a UK-headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.

About Diamonds Factory

Diamonds Factory is a renowned luxury jeweller, celebrated for its exquisite craftsmanship and personalised jewellery. With a strong focus on customer satisfaction and bespoke experiences, we are committed to delivering high-quality pieces that resonate with our sophisticated clientele.

Our Values

• Celebrate the Moment - We honour lifes milestones by creating meaningful, joy-filled jewellery experiences.
• Customer Centric Approach - Every decision starts with our customer, delivering personalised service at every step.
• Earn Trust and Respect - We build trust through honesty, care, and respect in all relationships.
• Experience Led Innovation - We blend tradition and innovation to enhance every jewellery experience.

Benefits

• Join a fast growing business where your contributions matter and your ideas are valued
• Work in a supportive, transparent environment that encourages innovation and excellence
• Comprehensive Vitality private healthcare, offering access to high quality medical support and wellness benefits
• Enjoy your birthday, with an extra day of leave to celebrate
• Access to Perkbox for exclusive discounts, rewards, and wellbeing benefits to help you make the most of your work-life balance
• 20 days annual leave + bank holidays
• Enhanced maternity and paternity leave entitlements
• Hours - 40 hours per week, working any 5 out of 7 days including weekends and public holidays on rotation
• Referral Scheme - Cash rewards for referring great talent
• Birthday Leave - 1 paid day off on your birthday
• Enhanced Leave Policies - Formalised policies with clear processes & enhanced support
• Partner with a global luxury brand on its journey of expansion
• Learning & Development - Ongoing opportunities for growth
• More Exciting Benefits Coming Soon!

Work Location: In person