Sales consultant

Attic Self Storage; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the self-storage sector is seeking a Sales and Customer Service professional. The ideal candidate will excel in driving sales, providing outstanding customer service, and managing store operations effectively. This role requires strong communication skills and a proactive approach to meet customer needs. If you are self-motivated and have experience in consultative sales, we want to hear from you!

Qualifications

• Experience in consultative sales or customer service is required.
• Telesales experience is a significant advantage.

Responsibilities

• Drive sales growth and convert leads into customers.
• Provide exceptional customer service and maintain high standards.
• Complete store administrative tasks and manage customer records.

Skills

Sales

Customer Service

Communication

Interpersonal Skills

Self-motivated

Tools

MS Office

Job description

This role focuses on both Sales and Customer Service. The ideal candidate will be skilled at maximising sales opportunities, providing excellent customer service and supporting the team to achieve high-performance standards.

Key Responsibilities:Sales

Drive Sales Growth: Actively promote products and services to increase sales and achieve targets.

Convert Leads: Effectively turn potential customers into paying customers.

Upsell Services: Promote additional services like enhanced liability coverage to customers

Merchandise Sales: Encourage sales of merchandise and provide recommendations to customers.

Customer Service

Exceed Expectations: Consistently provide exceptional customer service and motivate others to do the same.

Deliver High-Quality Service: Maintain the highest standards of service across all interactions (in person , email and phone)

Understand & Advise: Actively listen to customer needs and offer appropriate advice and solutions.

Follow-Up: Diligently handle customer enquiries and follow up as needed

Professionalism: Maintain a calm and professional demeanour with all customers

Company Vehicle Operation: Drive and operate company vehicles responsibly and in line with company policy (if applicable)

Marketing & Competitor Awareness:

Stay informed about competitor activities

Health, Safety & Maintenance: Conduct daily safety checks: adhere to emergency procedures, report maintenance needs, maintain store cleanliness and perform regular maintenance checks

Security: Monitor store security via systems and visual checks. Prevent storage of prohibited items. Understand emergency procedures and conduct fire alarm/emergency lighting tests. Oversee store activity outside working hours when needed.

Administration: Complete store administrative tasks, reconcile accounts, assist with banking, manage invoicing and collections, maintain customer records and generate financial / marketing reports.

Team management: Organise work and delegate tasks, provide guidance and feedback, assist with training and development, communicate company updates, maintain employee relations and ensure adherence to dress code and working hours policies

General: Report operational issues, suggest improvements, undertake ad-hoc duties, attend meetings on behalf of the Store Manager and ensure respectful treatment of colleagues and compliance with data protection regulations

Your Skill Set

You must have experience at this level in consultative sales or customer service/customer care. Telesales experience would be a significant advantage.
Additionally, you will be:

Self-motivated, self-starting and hard working
Competent with MS Office
A strong communicator with strong interpersonal skills
Bright, positive and enthusiastic
Experienced in consultative sales and delivery of first-class customer service
Literate and numerate

The successful candidate will also live within 30 minutes of the store. Previous experience in telesales consultative sales and /or customer service is essential.