Sales Consultant

Chantecaille Beauté; Brighton; On-site; GBP 10,000 - 15,000; Part time

Job summary

Chantecaille Beauté is seeking a Part-time Sales Consultant to serve as a brand ambassador at the John Lewis counter. The role involves delivering exceptional customer service, maintaining stock, and ensuring a clean and organized work environment. Ideal candidates will have retail experience and knowledge of beauty products, with the ability to work flexibly in a fast-paced setting.

Benefits

30 holiday days pro-rated based on working days

Qualifications

• Retail experience in a customer-focused, beauty environment.
• Advanced knowledge of beauty products.
• Proven track record of achieving sales targets.

Responsibilities

• Provide outstanding customer service and achieve sales targets.
• Assist with stock management and maintain a clean work environment.
• Participate in events and complete administrative tasks.

Skills

Customer service

Sales achievement

Teamwork

Multitasking

Adaptability

Education

Beauty Therapy Level 3

Job description

Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach.

A Beiersdorf prestige brand, Chantecaille’s global teams include some of the beauty industry’s best-in-class talent, from product formulation to creative direction, marketing, and more. The culture of the workplace is collaborative, exciting, and inclusive.

POSITION INFORMATION

The Part-time Chantecaille Sales Consultant working 4 days a week will be the company's brand ambassador on the John Lewis, Oxford Street counter. The primary responsibilities are to provide outstanding customer service to each customer and to understand individual and team service goals. Other responsibilities include maintaining the store environment and operations and assisting with administrative and housekeeping duties.

MAIN RESPONSIBILITIES

CUSTOMER SERVICE AND PERFORMANCE

• Achieve the targets set by the company as communicated by the Counter Manager in respect of items per transaction, average £ sale, and mix of business.
• Deliver the highest level of service to ensure every customer is provided with an excellent experience at the counter.

EVENTS

• Execute events according to the guidelines as directed by the Counter Manager, Account Executive, or Head Office.

STOCK

• Assist daily in stock, stock rotation, and hygiene supplies replenishment, maintaining appropriate levels throughout the day.
• Ensure the drawers and storage areas are kept tidy and highlight any discrepancies or issues to the Counter Manager.

MAINTAIN THE WORK ENVIRONMENT

• Participate in cleaning display units, tools, and testers throughout the day, and more thoroughly at night to prepare for the next day’s business.
• Maintain a clean and organized work area, cleaning as you go.
• Replace missing, finished, or damaged products and equipment once authorized by the Counter Manager.
• Maintain proper placement and condition of merchandise on counters, shelves, and all stock-holding areas.
• Inform store management or the Counter Manager of any store maintenance or health and safety issues, potential hazards, or accidents.

TEAMWORK

• Undertake specific tasks as given by the Counter Manager, including administrative paperwork and services.
• Work in conjunction with team members and the Counter Manager to ensure the efficient running of the store.
• Provide excellent internal customer service and develop good working relationships with colleagues.

ADMINISTRATION

• Assist with inventory counts.
• Complete all administration accurately, legibly, and on time.

POSITION QUALIFICATIONS

• Retail experience, preferably in a customer-focused, beauty environment.
• Advanced knowledge of beauty products.
• Proven track record of achieving sales targets.
• Works well within a team and independently.
• Ability to work well in a fast-paced, team-oriented setting that requires multitasking, teamwork, and adaptability.
• Able to work flexible hours including early and late shifts, weekends, and bank holidays.
• Previous experience in the luxury beauty industry and department stores is desired but not required.
• Beauty Therapy Level 3 - desired but not essential.

IN RETURN, CHANTECAILLE OFFERS:

• 30 holiday days (including bank holidays) pro-rated based on working days.