Sales & Client Services Lead, Hospitality

Formula One; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in motorsport is seeking a Sales & Client Services Lead for their Experiences and Hospitality team in London. The role involves leading a sales team, managing client relationships, and selling hospitality products across global races. Ideal candidates will have extensive experience in sports sales, strong leadership skills, and a proven track record in managing budgets.

Qualifications

• Extensive experience leading a high-performing sales and service team within sports.
• Proven leadership with strong management skills.
• Experience managing multi-million dollar budgets.

Responsibilities

• Develop and lead a high-performing sales and client services team.
• Manage all internal and external stakeholders.
• Sell premium products and develop innovative market offerings.

Skills

Leadership

Sales Management

Communication

Organizational Skills

Relationship Building

Tools

CRM systems (e.g., Salesforce)

Ticketing platforms

Job description

Formula 1 encompasses a wide range of disciplines across various industry sectors, bringing together top talent from technicians, engineers, media rights specialists, digital and traditional media experts, marketing, and communications. From timekeeping and software development to broadcast engineering and content creation, we consider ourselves the 11th team of Formula 1.

We are seeking a Sales & Client Services Lead, Hospitality for our Experiences and Hospitality team, based at our St James Market Office in London. Do you have what it takes to be part of the world’s premier sport and entertainment event?

Main Duties and Responsibilities:

1. Develop, lead, and expand a high-performing sales and client services team focused on selling and servicing Formula 1 hospitality and ticketing clients across approximately 24 races worldwide each season.
2. Manage all internal and external stakeholders, including teams, promoters, resellers, B2C, and B2B partners.
3. Sell a comprehensive range of premium products on behalf of Formula 1, collaborating with the Director of Experiences & Hospitality, Service Delivery Lead, and Head of Experiences to develop innovative market offerings.
4. Coordinate with the Service Delivery Lead and Senior Manager, Ticketing & Sales Operations to manage and allocate hospitality inventory effectively.
5. Work with F1 Finance and the Director of Experiences & Hospitality to review and establish commercial targets and objectives.
6. Partner with the marketing team to devise strategies that maximize sales and ensure all external communications meet high standards.
7. Lead dynamic sales presentations both in person and virtually, ensuring CRM updates are maintained.
8. Provide regular updates to leadership on pipeline status, sales performance, and timelines.
9. Achieve or surpass activity and revenue targets set by the Director of Experiences & Hospitality.
10. Occasionally travel to F1 race weekends to deliver exceptional customer service to clients and fans.
11. Enhance operational management systems and processes.
12. Stay informed about industry trends and best practices.

About You:

1. Extensive experience leading a high-performing sales and service team within sports, such as rights holders, sports teams, venues, or agencies; motorsport experience is desirable.
2. Proven leadership with strong management skills.
3. Experience managing multi-million dollar budgets and forecasting.
4. Familiarity with CRM systems (e.g., Salesforce) and ticketing platforms.
5. Excellent verbal and written communication skills.
6. Ability to establish positive relationships and earn respect from others.
7. Strong leadership capabilities.
8. Excellent organizational skills.
9. Fluent in English.
10. Possession of a full UK/EU Driving License.
11. Willingness and ability to travel.